Regina Griffin
Manager
Las Vegas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr. Cage Cashier Manager
Mirage Hotel & Casino
12.2021 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of transactions, complicated issues and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Built positive relationships with customers to increase repeat business.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Shift Cage Manager
ARIA Resort & Casino Las Vegas
11.2009 - 12.2021
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on cashiers at 5 different locations: Main Cage, Hilimit slot, Baccarat, Poker Cage & 57th floor Gaming Salon and players.
- Kept abreast with Gaming Regulations - Title 31, MGM International SOP and departmental policy and procedure.
Cage Cashier/ Dual -Supervisor
Paris Hotel & Casino
09.1999 - 11.2009
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed check cashing for customers based on company policies and gaming regulations.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Las Vegas, NVAssociate of Applied Science - Accounting
College of Souther Nevada
Las Vegas, NVHigh School Diploma -
Valley High School Las Vegas. NV
Las Vegas, NV06.1981
Skills
- Mail in/ RTM Payment Processing
- Positive Reinforcement
- Investigating Problems
- POS Systems: EZ-pay tickets, EVERI - check cashing and credit card advances
- 10 key by touch
- Microsoft: Word, Powerpoint, Excel, Outlook
- Casino Cash Track
- CTA (Casino Table Accounting)
- IGT - Patron Management/ EZ pay apps
- Kronos
Certification
- NV Gaming License
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Sr. Cage Cashier Manager
Mirage Hotel & Casino
12.2021 - Current
Shift Cage Manager
ARIA Resort & Casino Las Vegas
11.2009 - 12.2021
Cage Cashier/ Dual -Supervisor
Paris Hotel & Casino
09.1999 - 11.2009
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Applied Science - Accounting
College of Souther Nevada
High School Diploma -
Valley High School Las Vegas. NV
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