REGINA HALL
BEACHWOOD,US
Summary
Dynamic professional with a proven track record in supervising teams and enhancing customer satisfaction at National Enterprise Systems. Excelled in debt collection and negotiations, leveraging strong communication skills and problem-solving abilities. Skilled in inventory control and environmental services, demonstrated during tenure at Cleveland Clinic. Adept at driving operational efficiency and fostering positive client relationships.
Overview
15
15
years of professional experience
Work History
Debt Collector, Team Manager
National Enterprise Systems
Solon
05.2020 - Current
- (Consumer Credit Card) Debt collector on the Behalf of Bank of America
- Monitored accounts to ensure accuracy of payment information.
- Successfully negotiated payment plans with delinquent customers, demonstrating strong interpersonal and communication skills.
- Utilized collection software to keep detailed notes of customer interactions.
- Presented weekly status reports detailing key collection issues and established proactive steps for resolution.
- Conducted outbound phone calls on delinquent accounts to establish payment arrangements with customers.
EVS Housekeeping
Cleveland Clinic
Cleveland
09.2018 - 03.2020
- Cleaning Discharge Rooms, changing Trash, cleaning Outpatient, Inpatient Bathroom and Room, Following Seven Steps Cleaning procedures
- Utilized knowledge of cleaning supplies, chemicals, and safety procedures to effectively complete assigned tasks.
- Ensured that all linens were properly cleaned and stored according to hotel standards.
- Cleaned and sanitized restrooms, lobbies, hallways, breakrooms, and other public areas.
- Dry mopped flooring to remove collected debris.
Customer Member
Federal Credit Union
Independence, OH
05.2019 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager
Dollar General Corp
US
09.2010 - 06.2019
- Open and closed the store, planograms, cash deposit, count inventory, unload truck, recovered the store by making things straight and putting things where they go
- I covered shifts that were not filled, complete weekly schedules, scan vendors, cashier, cleaning restrooms and mopping floors
- Giving great customer service skills
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Conducted monthly meetings to create business plans to drive successful monthly business.
Education
High School or Equivalent - undefined
East High
07.2011
Skills
- Team Management, Debt Collection, Customer Service, Problem Solving, Leadership, Communication, Inventory Control, Cash Handling, Training, and Operations Management
Timeline
Debt Collector, Team Manager
National Enterprise Systems
05.2020 - Current
Customer Member
Federal Credit Union
05.2019 - 01.2020
EVS Housekeeping
Cleveland Clinic
09.2018 - 03.2020
Assistant Manager
Dollar General Corp
09.2010 - 06.2019
High School or Equivalent - undefined
East High