Summary
Overview
Work History
Education
Skills
Timeline
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Charity King

Shaker Heights,United States

Summary

Dynamic Assistant Store Manager with extensive experience at Aldi, excelling in cash handling and employee training. Proven track record of enhancing customer satisfaction and driving revenue growth through strategic initiatives. Adept at leading teams and optimizing operations, ensuring compliance and high standards in service delivery. Committed to fostering a positive work environment.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Windsor Fashions
Beachwood, OH
05.2022 - Current
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Supervised cash handling processes to ensure accuracy of transactions.

Assistant Store Manager

Aldi
Solon, Ohio
07.2018 - 02.2022
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Department Manager (Grocery)

Target
University Heights, Ohio
10.2015 - 07.2018
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Resolved customer complaints and issues promptly and professionally.
  • Ensured compliance with all safety regulations in the workplace.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Performed opening and closing duties as part of management team and handled cash management.

Sales Team Lead

Marcs Grocery
Lyndhurst, Ohio
03.2011 - 10.2015
  • Inspected incoming shipments to verify quality standards were met before putting merchandise out on the floor.
  • Directed and supervised team members in the stocking of produce products.
  • Maintained a clean and organized department by sweeping, mopping, and restocking shelves.
  • Oversaw promotions and displays throughout the Produce Department ensuring they were attractive, well-stocked, and accurately priced.
  • Resolved customer complaints in a professional manner.
  • Trained new employees on proper food safety handling practices for fresh produce.
  • Rotated stock to maintain freshness.
  • Loaded, unloaded and moved heavy products using material loading equipment.

Education

High School Diploma -

CSA
Cleveland, OH
06-2004

Skills

  • Cash handling
  • Employee training
  • Inventory management
  • Sales forecasting
  • Customer service
  • Team leadership

Timeline

Assistant Store Manager

Windsor Fashions
05.2022 - Current

Assistant Store Manager

Aldi
07.2018 - 02.2022

Department Manager (Grocery)

Target
10.2015 - 07.2018

Sales Team Lead

Marcs Grocery
03.2011 - 10.2015

High School Diploma -

CSA

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