Regina Hill
Summary
Dedicated client service expert adept at resolving complex complaints and enhancing service delivery. Proven ability to manage multiple accounts while leveraging collaborative efforts to address unique client needs. Focused on achieving efficiency and high-quality outcomes in every interaction.
Overview
17
17
years of professional experience
Work History
Fact Finder
Maximus
03.2022 - 01.2023
- Reviewed employer protests of unemployment claims, identifying potential eligibility issues to ensure compliance
- Made outbound calls to interview employers for information verification to resolve noted issues and discrepancies
- Determine protest status, and process claims with confirmed eligibility issues for potential adjudication and determination by the California Employment Development Department
- Documented employer interactions and actions taken, enhancing accuracy of case notes for future reference
- Collaborated with subject matter experts to resolve unique issues, facilitating informed decision-making
Administrative Clerk/Accounts Receivable
Penske Truck Leasing
11.2019 - 08.2020
- Maintained monthly financial and management reports, investigated and resolved irregularities or inquiries, and performed account reconciliations to ensure financial accuracy.
- Maintained organized accounts receivable files and records to support accurate financial reporting.
- Generated invoices and account statements to ensure timely billing and cash flow.
Client Services Rep/Billing Clerk
Quest Discovery Services
05.2006 - 11.2017
- Managed multiple phone lines to address client account inquiries, ensuring timely assistance.
- Resolved client complaints by identifying issues and implementing effective solutions.
- Updated and maintained client accounts, transactions, and documents to ensure accuracy and accessibility.
- Responded to client inquiries and scheduled meetings to facilitate communication.
- Prepare documents to ship to clients, maintain shipping and postal systems.
- Generate subpoena documents for service, generate necessary paperwork for pickup of requested documents.
- Ensured all necessary paperwork has been received by the client and filed properly.
Education
Associate of Applied Science - Paralegal Studies
West Los Angeles College
Culver City, CA06-2026
Diploma -
Susan Miller Dorsey High School
Los Angeles, CAJob Readiness Training Certification -
Weingart Center Association
Los Angeles, CASkills
- Fact-finding techniques
- Investigative analysis
- Data management
- Data interpretation
- Report writing
- Information organization
- Workflow organization
- Microsoft office
- Computer literacy
- Accounts Receivables
- Customer relations expertise
- Client communication
- Time Management Skills
- Problem analysis
- Resourceful solver
- Problem-Solver
- Problem-solving skills
- Customer Service
Timeline
Fact Finder
Maximus
03.2022 - 01.2023
Administrative Clerk/Accounts Receivable
Penske Truck Leasing
11.2019 - 08.2020
Client Services Rep/Billing Clerk
Quest Discovery Services
05.2006 - 11.2017
Associate of Applied Science - Paralegal Studies
West Los Angeles College
Diploma -
Susan Miller Dorsey High School
Job Readiness Training Certification -
Weingart Center Association