K. Vateama Coles
Norcross,GA
Summary
Highly motivated, detail-oriented, dependable individual with strong organizational skills and extensive customer service experience. Ability to manage multiple priorities with a positive attitude and willingness to help others to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal, problem-solving and fact finding investigative skills.
Overview
18
18
years of professional experience
Work History
Fact Finder Investigator
Robert Half Legal (Contractor)
10.2020 - 02.2023
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Conducted telephone interviews with claimants and employers regarding separation issues.
- Documented information obtained during interviews into internal systems.
- Analyze submitted information and documentation needed to assist Claims Examiners in determination of unemployment insurance eligibility.
Professional Organizer/Independent Event Planner
Destiny By Dezign (Owner)
05.2016 - 12.2022
- Entrusted to handle confidential and sensitive situations in professional matters.
- Utilized skills to assist clients in the restructuring/problem solving of home and office spaces. Delivering an organized framework to Project Management.
- Provided consultation to clients in need of personal life and business organization.
- Provided Charity, theme party, community events, plus birthday and religious decor and arrangement.
Collections Specialist
Empire Solutions Group
06.2018 - 02.2019
- Analyzed customer financial records to determine appropriate payment plan.
- Worked with customer to create debt repayment plan based on current financial condition.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Entered client details and notes into system for interdepartmental access and review.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated to collect balance in full.
- Established relationships with customers to encourage payment of delinquent accounts.
- Used skip tracing and other techniques to locate debtors.
Content Marketing Specialist
Zanacore Technologies
05.2016 - 06.2017
- Researched and evaluated potential new markets and products.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Created on-brand, best-in-class content, tailored to appropriate customers and built acquisition and adoption campaigns for prospects and customers.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
Inside Sales Account Manager
Corporate Payroll Services
06.2009 - 05.2016
- Designed survey method to evaluate inside sales team.
- Secured new accounts by strategically pursuing leads, generating high amounts of revenue monthly.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Updated accounts and maintained long-term relationships with clients.
- Contributed to team success by helping train and motivate less experienced team members.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
Sales and Marketing Representative
Tele-market Masters
09.2007 - 04.2009
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Identified and developed key operations and influencer relationships within targeted districts.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Communicated relevant information to internal and external stakeholders.
- Researched competitor marketing trends and prices using data analysis.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
IT Support Specialist
Cingular Wireless, (Contractor) MDI Staffing Group
11.2006 - 08.2007
- Configured hardware and granted system permissions to new employees.
- Responded promptly to incoming sales leads and requests for technical support.
- Documented support interactions for future reference.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
Commercial Collections Representative
Builders Insurance Group - Cambridge Professional
08.2005 - 10.2006
- Obtained agreement on potential balance payoff and payment terms within guideline limits.
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Kept company-sensitive documents secure.
- Researched billing errors and discrepancies to initiate corrective action.
- Prepared and submitted legal documents to initiate court proceedings.
Education
Associate of Applied Science - Paralegal Studies
Kaplan University - Distance Education
Davenport, IowaAssociate of Arts - Residential Interiors
Art Institute of Technology - Distance Education
Pittsburgh, PAHigh School Diploma -
Fulton High School
Atlanta, GASkills
- Customer Service
- Fact-Finding and Investigations
- Analytical and Critical Thinking
- Excellent Written & Verbal Communication
- Problem-Solving
- Teamwork and Collaboration
- Organization and Time Management
- Data Entry/Transcription
- Cultural Awareness
- Attention to Detail
- Decision-Making
- MS Office
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Fact Finder Investigator
Robert Half Legal (Contractor)
10.2020 - 02.2023
Collections Specialist
Empire Solutions Group
06.2018 - 02.2019
Professional Organizer/Independent Event Planner
Destiny By Dezign (Owner)
05.2016 - 12.2022
Content Marketing Specialist
Zanacore Technologies
05.2016 - 06.2017
Inside Sales Account Manager
Corporate Payroll Services
06.2009 - 05.2016
Sales and Marketing Representative
Tele-market Masters
09.2007 - 04.2009
IT Support Specialist
Cingular Wireless, (Contractor) MDI Staffing Group
11.2006 - 08.2007
Commercial Collections Representative
Builders Insurance Group - Cambridge Professional
08.2005 - 10.2006
Associate of Applied Science - Paralegal Studies
Kaplan University - Distance Education
Associate of Arts - Residential Interiors
Art Institute of Technology - Distance Education
High School Diploma -
Fulton High School
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