REGINA HOWARD
Imperial Beach,CA
Summary
Goal-oriented Human Resources Specialist with 5 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product specialist
- In Nutraceutical Company specializing in the fertility industry, for new and existing personal and professional medical products
- Provide telephone support, prepare invoices, order fulfillment, shipping, billing, generate monthly reports, enter, and retrieve data, order, and maintain office supplies, equipment, snacks/food, inventory, and conduct research
- Perform administrative duties for the CEO, National Sales Director and Sales staff
- Create and manage multiple priorities and projects, meetings, and travel support
- Handle customers’ inquiries and resolve complaints per day via phone and email
- Oversee all office operations including customer service and sales support
- Perform duties with marketing departing such as editing and proofing documents and materials.
Human Resources Specialist
ECOATM, LLC
SAN DIEGO, CA
02.2020 - Current
- Provide benefits administration (group benefits, GTL/HSA/FSA/401K) including responding to team member questions, claims issues, new hire enrollment, mid-year status changes, terminations, leave payments, and annual open enrollment
- Manage 5500 review and ensure timely filing
- Manage full administration of Leave of Absence program from request to return-to-work to include facilitating the interactive process
- Prepare/distribute annual reports; EEO-1, 1095-A, W2’s, and OSHA Form 300
- Manage Workers’ Compensation incidents; oversee and manage claim reviews, annual reporting to insurance carrier(s) as well as manage workers comp audits as required
- Responsible for processing full-cycle payroll for 500+ employees including timekeeping, payroll inputs, payroll taxes, deductions, garnishments, etc
- Audit and process payroll documents
- Liaise with practices to ensure all tax-related mail has been received, answer questions and act as main contacts for state authorities
- Process 401(k), HSA & FSA employee deductions and employer match and fund via plan provider
- Respond to or escalate employee inquiries via shared inboxes
- Compile data from personnel records and prepares HR reports, including monthly/quarterly/Ad Hoc report, and distribute to stakeholders as applicable
- Ensure policies and procedures remain compliant with applicable regulations, including FMLA, CFRA, PDL, and ADA
- Create guides and job aides as applicable to the role
- Ensure consistent implementation of HR programs and company-wide policies, procedures, and guidelines.
Human Resources Coordinator
ECOATM, LLC
SAN DIEGO, CA
02.2019 - 02.2020
- Supported recruiting efforts through candidate interaction, reviewed applications, scheduled interviews, initiated offer letters and background checks, and processed new hire paperwork
- Processed new hire I9 & E-Verify paperwork
- Posted and closed job requisitions
- Entered timely and accurate data entry in HRIS including new hire information, payroll, timekeeping data, rehire/promotion status changes
- Responded to or escalated employee inquiries via shared inboxes
- Processed monthly HR report
- Responded to emails requesting employment verification and password resets
- Responsible for all FedEx shipping administration including managing multiple accounts, billing, claims, visibility & reporting
- Received and coordinated all shipping and receiving
- Assisted various departments with scheduling meetings and lunch arrangements
- Backup support for Facilities Manager; assisted with service/maintenance requests
- Assisted Office Manager with coordinating on-site activities and company events
Corporate Receptionist
ECOATM, LLC
SAN DIEGO, CA
07.2015 - 02.2019
- Greeted and announced clients, applicants, and visitors
- Issued visitor passes and temporary employee badges; maintained visitor log
- Received and coordinated all shipping and receiving
- Responsible for all FedEx shipping administration including managing multiple accounts, billing, claims, visibility & reporting
- Assisted departments with scheduling meetings, prepared conference rooms, booked travel, car, and hotel
- Helped plan and coordinate company events
- Supported the Facilities Team by assisting with special projects, vendor management, tracking work orders, running reports, and receiving and tracking inventory
- Interacted with team members in coordinating cross-site activities, placed building property management maintenance requests, and maintained a safe and secure office environment
- Maintained and organized efficient break areas, including stocking and inventory of all supplies, food, and beverage
- Ordered, received, stocked, and performed inventory of general office supplies.
Senior Client Service Representative
COAST SCIENCE, LLC
SAN DIEGO, CA
11.2006 - 07.2015
Education
Educational Cultural Complex Business Information Technology Certificates in Microsoft Word, Excel, Access, PowerPoint, Business Mathematics, Alpha-numeric - undefined
2006
Skills
- Error Detection
- Organizational Skills
- Account Administration
- Analytical and Methodical
- Resolving Problems and Incidents
- Attention to Detail
Certification
Lean Six Sigma White Belt
Jan 2016
FMLA and ADA Compliance
September 2021
Timeline
Human Resources Specialist
ECOATM, LLC
02.2020 - Current
Human Resources Coordinator
ECOATM, LLC
02.2019 - 02.2020
Corporate Receptionist
ECOATM, LLC
07.2015 - 02.2019
Senior Client Service Representative
COAST SCIENCE, LLC
11.2006 - 07.2015