Summary
Overview
Work History
Education
Skills
Timeline
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Regina Johnson

Raleigh,NC

Summary

Dedicated and highly skilled certified phlebotomist with a proven track record od excellence in patient care and specimen collection. Equipped with extensive hands-on experience in performing venipuncture procedures, maintaining sterile environments, and ensuring accurate sample labeling. Adept at efficiently managing high volumes of blood draws while prioritizing patient comfort and safety. Now seeking a challenging contract examiner position to leverage my strong analytical skills and attention to detail, contributing to the accurate assessment and evaluation of medical records.

Overview

18
18
years of professional experience

Work History

Patient Service Representative II

Quest Diagnostics
10.2014 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.

Specimen Processing Technician

Duke Regional Hospital
05.2017 - 01.2018
  • Logged over 200 samples on average, handling each expertly to prevent contamination.
  • Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.
  • Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log.
  • Entered data on demographics, grossing descriptions and clinical diagnosis into EMR.
  • Documented routine laboratory instrument maintenance and corrective actions.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.

Phlebotomist

Raleigh Pathology Labs And Associates
08.2012 - 03.2014
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Monitored patients for reactions and verified sample quality.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

Phlebotomist Technician

LabCorp
03.2006 - 02.2012
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Organized daily work based on collection priority.

Medical Assistant/Phlebotomist

Hackley Community Care Center
07.2005 - 01.2006
  • Collected blood from patients 0-100 by venipuncture, heel sticks and finger sticks.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Education

High School Diploma -

Whitehall Senior High School
Whitehall, MI
06.1999

Associate of Arts - Medical Assisting

Olympia Career Training Institute
Grand Rapids, MI
05.2005

Skills

  • Equipment Disinfection and Sterilization
  • Medical Waste Disposal
  • Computer Literacy
  • Electronic Medical Record Software
  • Specimen Collection
  • Butterfly Venipuncture
  • Venipuncture
  • Specimen labeling procedures
  • Manual and Finger Dexterity
  • Time management
  • Inventory Rotation
  • Proper Storage Procedures

Timeline

Specimen Processing Technician

Duke Regional Hospital
05.2017 - 01.2018

Patient Service Representative II

Quest Diagnostics
10.2014 - Current

Phlebotomist

Raleigh Pathology Labs And Associates
08.2012 - 03.2014

Phlebotomist Technician

LabCorp
03.2006 - 02.2012

Medical Assistant/Phlebotomist

Hackley Community Care Center
07.2005 - 01.2006

High School Diploma -

Whitehall Senior High School

Associate of Arts - Medical Assisting

Olympia Career Training Institute

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Regina Johnson