REGINA JOSEPH
Tallahassee,FL
Summary
Organized office professional with top-notch administrative skills and solid background in education industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Assistant Communications and Humanities
Tallahassee Community College
2023.01 - Current
- Executed advanced clerical, secretarial, and administrative responsibilities for over 30 faculty members
- Managed front office tasks, including answering phones, welcoming guests, and responding promptly to voicemails and emails
- Maintained order and cleanliness in reception areas and efficiently routed mail to appropriate staff.
Medical Customer Service Representative
FSU Primary Health
2019.11 - 2022.04
- Managed over 50 customer calls per day
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
Customer Service Representative
Homes.com
2017.06 - 2019.10
- Provided direct support to real estate agents, handling issues and educating marketing products
- Maintained current knowledge of basic real estate practices
- Managed multi-line phone system.
- Saved Homes.com over $2000 in customer retention sales
Customer Service Representative
California Marketing Group
2017.02 - 2017.06
- Demonstrated exceptional sales and interpersonal skills with a positive and confident approach.
Waffle House
2016.07 - 2016.11
- Operated cash register with precision
- Provided professional customer service, taking orders, delivering food/drinks, and processing payments.
Customer Service Representative
Circle K
2015.08 - 2016.08
- Managed cash transactions and completed necessary paperwork
Student, Executive Director
Ruffalo Cody
2014.06 - 2015.02
- Successfully contacted over 1000 alumni, students, and friends of FSU, contributing to raising over three thousand dollars for established FSU academic programs
- Worked in team environment to maintain high levels of productivity
Education
Some College (No Degree) - Political Science
Florida State University
Tallahassee, FLBachelor of Arts - Media Production, Technology And Society
University of Florida
Gainesville, FL2027
Associate of Arts -
Tallahassee Community College
Tallahassee, FL2023
High School Diploma -
Florida State University, Everglades High School
Tallahassee, Miramar, FL2012
Skills
- Skills & Expertise:
- Reliable and dependable
- Phone etiquette
- Detail-oriented
- Cashier
- Social media management
- Microsoft Office suite
- Event planning
- Office Supplies and Inventory
- Organization and Planning
- Office Management Software
- Data Entry
Certification
- Marketing Foundations, Linkedin - 1h 15m
- Nonprofit Fundraising Tips, Linkedin
- Career Essentials in Administrative Assistance by Microsoft and LinkedIn, Linkedin - 11h
Timeline
Staff Assistant Communications and Humanities
Tallahassee Community College
2023.01 - Current
Medical Customer Service Representative
FSU Primary Health
2019.11 - 2022.04
Customer Service Representative
Homes.com
2017.06 - 2019.10
Customer Service Representative
California Marketing Group
2017.02 - 2017.06
Waffle House
2016.07 - 2016.11
Customer Service Representative
Circle K
2015.08 - 2016.08
Student, Executive Director
Ruffalo Cody
2014.06 - 2015.02
Some College (No Degree) - Political Science
Florida State University
Bachelor of Arts - Media Production, Technology And Society
University of Florida
Associate of Arts -
Tallahassee Community College
High School Diploma -
Florida State University, Everglades High School
- Marketing Foundations, Linkedin - 1h 15m
- Nonprofit Fundraising Tips, Linkedin
- Career Essentials in Administrative Assistance by Microsoft and LinkedIn, Linkedin - 11h
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