Regina Judge
Beulaville,NC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Motivated UM Support Assistant with 12 years of experience offering office support in the Administrative industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Utilization Management Administrative Assistant
Eastpointe Human Services
Beulaville, NC
01.2017 - Current
- Process appeals, peer reviews, inpatient request, clinical rationales, admin denials, peer to peers, complete & mail decision letters to members and providers.
- Composed, edited and typed complex memos and reports with job-related software.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed mail to specified recipient and sent outgoing mail on behalf of business.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Process appeals, peer reviews, inpatient request, clinical rationales, admin denials and peer to peers.
Income Maintenance Caseworker
Duplin County Department of Social Services
Kenansville, NC
02.2012 - 01.2017
- Explained eligibility details and affordability options to patients with kindness and respect.
- Analyzed public assistance applications and determined eligibility for benefits.
- Collaborated with community organizations to coordinate services for clients.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Assisted clients in completing necessary paperwork for obtaining benefits.
- Monitored client activities to ensure that they were meeting program requirements.
Substitute Teacher/School Bus Driver
Duplin County Schools
Kenansville, NC
08.2002 - 11.2011
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Supported special needs students by providing individual instruction as needed.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Provided instruction and guidance to students in the absence of a regular teacher.
Education
High School Diploma -
Wallace-Rose Hill High School
Teachey, NC06-1984
Some College (No Degree) - Interior Design
Hardaway High School
RaleighSome College (No Degree) - Cosmetology
James Sprunt Community College
Kenansville, NCSkills
- Office Administration
- Spreadsheet Management
- Clerical Support
- Workflow Optimization
- Data Entry
- Microsoft Outlook
- Customer Service
- Administrative Operations
- Spreadsheet Development
Affiliations
- FInance Secretary, Budget Planning and Trustee for my church. I do a lot or event planning, church yearly budget, maintain finance records as well as oversee a lot of other church functions.
Accomplishments
- I am CPR & AED certified. Work to assist the community outreach programs.
Timeline
Utilization Management Administrative Assistant
Eastpointe Human Services
01.2017 - Current
Income Maintenance Caseworker
Duplin County Department of Social Services
02.2012 - 01.2017
Substitute Teacher/School Bus Driver
Duplin County Schools
08.2002 - 11.2011
High School Diploma -
Wallace-Rose Hill High School
Some College (No Degree) - Interior Design
Hardaway High School
Some College (No Degree) - Cosmetology
James Sprunt Community College
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