Regina Kanyagia Hazel
Chula Vista,CA
Summary
Adept at streamlining operations, I significantly improved document processing speed at Samasource, showcasing my strong problem-solving abilities and proficiency in office administration. My commitment to customer service excellence fostered robust client relationships, enhancing retention and loyalty at Sossi Kenya. My approach combines critical thinking with effective database management, driving efficiency and confidentiality in handling sensitive information.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Samasource
08.2015 - 02.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Sales Associate
Sossi Kenya
08.2014 - 07.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT06-2026
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Database entry
- Recordkeeping
Timeline
Administrative Assistant
Samasource
08.2015 - 02.2020
Sales Associate
Sossi Kenya
08.2014 - 07.2015
Bachelor of Science - Business Administration
Western Governors University
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