Summary
Overview
Work History
Education
Skills
Timeline
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Regina Magee

Waco,TX

Summary

Motivated fc associate with several years of diverse and fast-paced fulfillment center experience. Customer-focused and detail-oriented dynamo with boundless energy to drive quick and accurate order delivery. Proficient at receiving, picking and packing operations and at training new associates for superior service.

Overview

16
16
years of professional experience

Work History

FC Associate

Amazon
Waco, TX
10.2024 - Current
  • Collaborated with other departments to provide excellent customer service.
  • Labeled boxes and placed in outbound collection areas.
  • Confirmed items picked for orders by keying codes into system.
  • Tracked shipments using online tools and updated records accordingly.

Case Manager

Caritas Hospital
Waco, TX
07.2022 - 09.2023
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Collaborated with multidisciplinary teams to provide holistic support to clients.
  • Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Coordinated support services and optimized communication between healthcare workers and patients.

Customer Service Cashier

Family Dollar
Bellmead, TX
07.2022 - 01.2023
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Verified that all coupons were valid prior to processing them into the system.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and provided friendly customer service.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.

Services Specialist

United States Air Force Reserve
Fort Worth, TX
04.2009 - 02.2017
  • Worked closely with other departments such as sales, marketing and technical support teams to ensure optimal delivery of services.
  • Performed regular quality assurance checks on delivered services to ensure they meet set standards.
  • Developed policies and procedures related to the delivery of services in order to improve operational efficiency.

Education

Associate of Science - Medical Informatics

Northwest Vista College
San Antonio, TX
06-2020

Skills

  • Stock replenishment
  • Order picking
  • Barcode scanning
  • Workplace organization
  • Loading and unloading
  • Shipping procedures
  • Packing efficiency

Timeline

FC Associate

Amazon
10.2024 - Current

Case Manager

Caritas Hospital
07.2022 - 09.2023

Customer Service Cashier

Family Dollar
07.2022 - 01.2023

Services Specialist

United States Air Force Reserve
04.2009 - 02.2017

Associate of Science - Medical Informatics

Northwest Vista College

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Regina Magee