Regina Mathis
Pontotoc,MS
Summary
Talented Engineering Assistant experienced in completing fiber design projects, reviewing designs and collecting project data to ensure that all projects are completed within customer specifications and guidelines. Proactive and resourceful with a dependable and methodical nature.
Overview
16
16
years of professional experience
Work History
Engineering Assistant
Cyient Ltd
08.2021 - 06.2023
- Working with a team of design specialist I used ProgeCad to create and edit jobs for installation of fiber communications.
- Performed quality review on all OSP Engineering Design packages.
- Ensure that all Aerial, Underground and buried cable designs have been reviewed and analyzed for the most cost-effective solutions and placement
- Oversaw project deadlines and task assignments to be sure that all projects were delivered to the customer on time.
- Verify that all existing underground and aerial facilities are correctly located per customer records, city records, and per field conditions\
- Communicate quality issues with the engineer and engineering manager to find the best resolutions
- Own the quality control process to produce a value-engineered design, removing all obstacles for construction
Customer Service Representative
Iqor
10.2015 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Troubleshooting customer issues to be sure that the service was restored as quickly as possible
- Worked with customers on account issues to determine the best resolution
Supervisor
Magnolia Bingo
07.2007 - 06.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with employees to be sure that all tasks were completed and filled in when necessary to be sure that the job ran more smoothly and effectively for everyone
Education
High School Diploma -
South Pontotoc High School
Pontotoc, MS05.2007
Skills
- Report Generation
- Release Notes
- Engineering Systems Testing
- Complex Problem-Solving Abilities
- Graphic Design
- Budget Planning
- Team Leadership
- Topographical Maps
- Team Collaboration
- Data Entry
- Project Coordination
- Diagnosis and Troubleshooting
- Engineering Support
- Assignment and Project Coordination
- CAD Drafting
Timeline
Engineering Assistant
Cyient Ltd
08.2021 - 06.2023
Customer Service Representative
Iqor
10.2015 - 04.2020
Supervisor
Magnolia Bingo
07.2007 - 06.2015
High School Diploma -
South Pontotoc High School