Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Mills

Princeton

Summary

Dedicated dispatcher skilled in optimizing operations and enhancing customer loyalty. Strong ability to train teams, manage schedules, and resolve issues promptly, ensuring a seamless delivery process and high client satisfaction.

Overview

29
29
years of professional experience

Work History

Dispatch 1

Amrize
Plano, TX
06.2023 - Current
  • Coordinated daily dispatch operations to optimize route efficiency and minimize delays.
  • Managed scheduling and assignment of transportation resources based on demand fluctuations.
  • Developed and maintained strong relationships with clients to foster loyalty and satisfaction.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Ready Mix Driver / Trainer /Truck Dispatcher

Bartoo Ready Mix
McKinney, TX
09.2013 - 07.2023
  • Conducted pre-trip and post-trip inspections to ensure vehicle safety and compliance with regulations.
  • Operated ready mix trucks to deliver concrete efficiently and safely to job sites.
  • Trained new drivers on operational protocols and safety practices for ready mix transportation.
  • Maintained accurate logs of deliveries, vehicle maintenance, and regulatory compliance documentation.
  • Fostered strong relationships with customers by ensuring quality service and timely deliveries.

Dispatcher -

Opened all different hours, answering phones, communicating with drivers, Calling in orders and getting tickets sent to plants through Holcim , While sending our drivers there own tickets on our tablets, Entering new orders , concrete sales , helping customers to determine mix needed for each job, continuous work to get our day done. While trying to keep drivers at or close in hours as to not be concerned i would be accused of favoritism , maintaining DOT laws for driver hours. Usually had 10/12 hr day before handing dispatch over to closer. Some days even closing on my own also. Kept great precessional relationships with our employees.

Server

Cheesecake Factory Inc
Frisco, TX
05.2011 - 09.2013
  • Provided exceptional customer service in fast-paced dining environment.
  • Trained new servers on restaurant procedures and standards for efficiency.
  • Resolved customer concerns promptly, fostering positive dining experiences and repeat business.

Dispatch/Driver

Collin County Ready Mix
Princeton, TX
01.2004 - 05.2011
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Batch Person / Supervisor Responsibility's - Included but not limited to Drivers schedules Trying to keep hours as equal as possible and minimize over time when ever possible , Scheduling concrete in an efficient manner, Using batching system to send tickets ,load trucks and get truck out the gate in a quick and safe manner. Answering phones and communicating with customers , drivers , incoming delivery's, and any others to maintain consistent delivery of quality products. Even had to assist in minimal plant maintenance if needed. Turned driver hours in at end if the week for payroll. At the time was all done by hand through time clock stamps. Tons of daily work not mentioned in maintaining the plant and assist drivers with following DOT hour regulations.

Bus Driver/Dispatcher/ Manager

Hemphill/Durham School Services
Princeton,TX
01.1998 - 01.2004
  • Communicated effectively with parents, school staff, and students regarding transportation issues.
  • Trained new bus drivers on safety protocols, route navigation, and vehicle operation standards.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Managed scheduling and routing of vehicles, optimizing efficiency and resource allocation.

Education

. -

Aladdin Beauty College
McKinney, TX
1990

GED -

Princeton High School
Princeton,TX
1988

Skills

  • Dependable and responsible
  • Excellent communication
  • Multitasking Abilities
  • Critical thinking
  • Organization and time management
  • Problem resolution
  • Attention to detail
  • Flexible and adaptable
  • Computer skills
  • Decision-making

Timeline

Dispatch 1

Amrize
06.2023 - Current

Ready Mix Driver / Trainer /Truck Dispatcher

Bartoo Ready Mix
09.2013 - 07.2023

Server

Cheesecake Factory Inc
05.2011 - 09.2013

Dispatch/Driver

Collin County Ready Mix
01.2004 - 05.2011

Bus Driver/Dispatcher/ Manager

Hemphill/Durham School Services
01.1998 - 01.2004

. -

Aladdin Beauty College

GED -

Princeton High School

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    <ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group<ul><li>Production Block Incharge Job Role: Operations, Control and Monitoring</li><li>1. All activities related to production and monitoring the process as per SOPs.</li><li>2. Communicate day to day process deviations and breakdowns of the equipment to concerned persons.</li><li>3. Check and implement the process for cleaning of equipment as per the schedules.</li><li>4. Responsible for housekeeping and implementation of day to day cleaning of process area & clean room.</li><li>5. Preparation, review and approval of monthly Reports and BPRs BCRs, OOS, Deviation, investigations reports, validation protocols reports, validation reports.</li><li>6. Responsible for preparation of daily production planning and ensuring the same.</li><li>7. Production planning, ensuring that the batches are produced as per planning and meeting the dispatch targets.</li><li>8. Ensure proper utilization of equipment and manpower as and when required.</li><li>9. Planning and monitoring during execution of the process validation.</li><li>10. Manpower planning. Monitor the project modification activities.</li><li>11. Responsible to handle production processes.</li><li>12. Implementation of new technology w.r.t. process equipments or facility.</li><li>13. Supporting quality assurance team for DMF submission.</li><li>14. Executing and supervising training, validation, qualification and calibrations protocols.</li><li>15. To perform visual inspection and certification of cleaned equipment after product change over cleaning as per standard operating procedure.</li><li>CGMP:</li><li>1. Following departmental standard operating procedures (SOP) and providing suggestions for SOP simplification and any other improvements.</li><li>2. Making sure all the documents and checklist are verified before and after manufacturing.</li><li>3. Ensuring retention and destruction of records are maintained in a department.</li><li>4. Verifying status labeling of accessories, in-process instruments, containers, area & equipment.</li><li>5. Performing contemporaneous (on time) document entries.</li><li>EHS:</li><li>1. Following Environment, Health and Safety policies and practices.</li><li>2. Making sure personnel health, hygiene and organization practices are followed.</li><li>3. To conduct risk analysis of product, system, equipment, process as per standard procedure.</li><li>Training</li><li>1. Attaining training as per training need and providing training to sub-ordinates through available software of Learning Management System (LMS).</li></ul> at MSN Group

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