Regina Ohayon
Angier,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and student interaction. Interpret, and communicate College policies and procedures. Provide on-going information to students, potential students, parents, and general public regarding college policies, programs, and procedures.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Information Assistant
Wake Tech Community College
Raleigh, NC
01.2014 - Current
- Provides prompt general information in-person, virtually, email and over telephone to all inquiries relating to Office of Registrar and is first point of contact for students, staff and faculty
- Process transcripts received by mail, in-person and National Student Clearinghouse
- Processes payments and troubleshoots issues within PCI system
- Assists students with curriculum registration and troubleshoots issues in Student Planner
- Process all student record forms such as registration overrides, enrollment verification and in school deferment
- Provides clerical support to Office of Registrar
- Notifies students of Grade Forgiveness and Challenge Exam decisions
- Processes FERPA requests for parental access using Self Service Parent Proxy
- Educates students on Residency Determination Services and provides solutions for residency issues
- Assists Associate and Assistant Registrars with special projects, such as financial adjustments and registration priority
- Maintains and updates process binders and resource materials
- Responds to all student records verification requests from outside individuals and agencies within guidelines of FERPA
Airline Reservationist
American Airlines
Cary
10.2008 - 03.2011
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
Licensed Real Estate Broker
York Simpson Underwood/Allen Tate
Raleigh, NC
07.2000 - 11.2009
- Awarded Top Broker 2005
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
Education
No Degree - General Studies
NCSU
Raleigh, NCReal Estate Brokers License -
JY Monk Real Estate School
Cary, NC06.1999
High School Diploma -
East Wake High School
Wendell, NC03.
Skills
Technical Skills
- Datatel
- Hyland On Base
- Cisco Phone
- Web Advisor
- Self Service
- Microsoft Teams and Outlook
- PCI Payment System Compliance
- Google Translate
Certification
- Mental Health First Aid Certification
- Annual FERPA Training Certification
- PCI Payment System
Timeline
Information Assistant
Wake Tech Community College
01.2014 - Current
Airline Reservationist
American Airlines
10.2008 - 03.2011
Licensed Real Estate Broker
York Simpson Underwood/Allen Tate
07.2000 - 11.2009
No Degree - General Studies
NCSU
Real Estate Brokers License -
JY Monk Real Estate School
High School Diploma -
East Wake High School