Deborah Cornejo-Mendoza
Dumfries,VA
Summary
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Information Assistant
VCU Commons
06.2024 - Current
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Admissions Operations Front Desk Assistant
VCU
08.2023 - 05.2024
- Greeted guests upon arrival and provided excellent customer service
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Organized and maintained filing systems for documents and records
- Developed positive relationships with internal customers through effective communication techniques.
Seasonal Cashier/Customer Service
dd's DISCOUNTS
12.2023 - 01.2024
- Streamlined checkout process for increased efficiency and reduced waiting times
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Maintained a clean and organized store environment, contributing to a positive customer experience.
Teacher's Assistant
Ashland Elementary School
10.2021 - 03.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Supported classroom activities, tutoring, and reviewing work
- Helped classroom maintenance and upkeep, organizing books and materials
- Graded assignments and reported individual progress to teacher
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Supported student learning objectives through personalized and small group assistance
- Assisted planning and preparation for culturally-diverse class sessions.
Education
Mass Communication with a concentration in Media Production -
Virginia Commonwealth University
Richmond, VA05.2026
High School Diploma - undefined
Forest Park High School
Woodbridge, VA06.2022
Skills
- Customer service
- Time management
- Communication skills
- Writing skills
- Computer literacy
- Bilingual
- Organizational skills
- Active Listener
- Quick learner
- Adobe Photoshop
- Adobe Illustrator
Timeline
Information Assistant
VCU Commons
06.2024 - Current
Seasonal Cashier/Customer Service
dd's DISCOUNTS
12.2023 - 01.2024
Admissions Operations Front Desk Assistant
VCU
08.2023 - 05.2024
Teacher's Assistant
Ashland Elementary School
10.2021 - 03.2022
Mass Communication with a concentration in Media Production -
Virginia Commonwealth University
High School Diploma - undefined
Forest Park High School
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