Regina ORTIZ
Pensacola
Summary
Dynamic Social Service Worker with a proven track record at the Salvation Army, excelling in crisis intervention and family support. Recognized for exceptional communication and problem-solving skills, I effectively coordinated multidisciplinary teams to enhance family stability. Committed to fostering positive relationships and delivering tailored solutions that empower individuals and families.
Overview
11
11
years of professional experience
Work History
Social Service Worker
Salvation Army Administration Office
Corsicana, TX
02.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Family Support Worker
Department of Children and Family Services
Milton, FL
08.2023 - 10.2025
- Provided crisis intervention and support to families in need.
- Assisted families in accessing community resources and services.
- Developed individualized service plans tailored to family needs.
- Conducted assessments to identify family strengths and challenges.
- Coordinated with multidisciplinary teams to ensure comprehensive care.
- Advocated for children's rights within the child welfare system.
- Monitored progress of families, adjusting plans as necessary.
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
- Led support groups for parents experiencing stress related issues or dealing with mental health concerns.
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
Point of Sale Associate
Kohls Department Store
Pensacola
06.2015 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Receptionist
Animals Hospital of Pensacola
Pensacola, FL
03.2020 - 06.2022
- Greeted and assisted clients upon arrival, ensuring a welcoming atmosphere.
- Managed appointment scheduling for veterinarians, optimizing daily workflow.
- Processed patient records and billing information accurately and efficiently.
- Maintained cleanliness and organization of reception area, enhancing client experience.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Coordinated communication between pet owners and veterinary staff for effective service delivery.
- Implemented new filing system for patient records, improving retrieval efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Preschool Teacher
Childcare Network
Pensacola, FL
01.2015 - 07.2020
- Fostered engaging learning environments tailored to children's developmental needs.
- Implemented age-appropriate lesson plans to enhance cognitive and social skills.
- Monitored and assessed student progress, adapting strategies for individual learning styles.
- Collaborated with parents and staff to support children's emotional well-being and educational growth.
- Organized educational activities that promoted creativity, collaboration, and critical thinking among students.
- Maintained classroom organization and safety standards, ensuring a nurturing environment for children.
- Developed partnerships with local community resources to enrich educational experiences for families.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Enhanced children's social skills by organizing group activities that encouraged collaboration and communication.
- Supported emotional development by teaching and modeling empathy and kindness in daily interactions.
Education
High School Diploma -
Pensacola State College
Pensacola, FL07-2015
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Organization and time management
- Multitasking Abilities
- Leadership skills
Languages
Spanish
Native or Bilingual
Timeline
Social Service Worker
Salvation Army Administration Office
02.2026 - Current
Family Support Worker
Department of Children and Family Services
08.2023 - 10.2025
Receptionist
Animals Hospital of Pensacola
03.2020 - 06.2022
Point of Sale Associate
Kohls Department Store
06.2015 - 09.2018
Preschool Teacher
Childcare Network
01.2015 - 07.2020
High School Diploma -
Pensacola State College