Regina Pan
U.S. Army Reserve
Laurel,MD
7
years of professional experience
1
Language
Case management and operations professional with 5 years of case management experience supporting clients, coordinating services, maintaining accurate records, and connecting individuals with community resources. Experienced in HMIS, client communication, problem-solving, documentation, and compliance. Background includes case management, team leadership, operations, and resource management, with an Associate of Arts in Human Services and a Bachelor’s degree in Government & International Politics, concentration in International Relations, from George Mason University.
Work History
General Manager
5 Years 6 Months- Led team of 20+ employees in daily operations, scheduling, training, and performance management to enhance overall team effectiveness.
- Manage a team of 20+ employees overseeing daily operations, scheduling, training, and overall team performance.
- Set clear expectations for staff and coached employees to improve productivity, customer service, and individual performance.
- Support hiring, onboarding, employee development, and performance management activities.
- Coordinated hiring, onboarding, and employee development initiatives to strengthen workforce capabilities and support performance management.
Volunteer Coordinator
5 Years 8 Months- SSupport individuals experiencing homelessness or residing in emergency shelters by connecting them with community resources and services.
- Provide ongoing support and follow-up to help address client needs
- Work with staff and community organizations to coordinate resources and services
- Assisted with organizing and distributing Food, clothing , Essential needs through community drives
Unit Supply Specialist
6 Years 6 Months- Maintain accountability and accurate records of 100+ soldiers in organizational supplies, equipment, and property in accordance with Army policies and procedures.
- Coordinated receipt, issue, storage, inventory, and disposition of supplies and equipment to ensure operational readiness.
- Maintain documentation and electronic records while ensuring data accuracy and accountability.
- Monitored inventory levels and identified discrepancies, assisting in resolution of property and supply issues to maintain accountability.
- Coordinated with personnel and leadership to fulfill resource requirements and resolve issues, enhancing supply chain efficiency.
Case Manager
3 Years 11 Months- Provided case management for 35-40 clients and supportive services to individuals with diverse needs, helping clients identify goals, access resources, and navigate available community services.
- Utilized HMIS to maintain accurate client records, document services, track progress, and support coordinated case management efforts.
- Monitored client progress and followed up on services and referrals to ensure identified needs were addressed.
- Followed up with clients and service providers to make sure clients were receiving the support and services they needed.
- Monitored client progress and followed up on services and referrals to ensure needs were effectively addressed.
- Advocated for clients, resolving barriers to access services and ensuring appropriate support.
- Communicated with clients, families, service providers, and internal staff regarding service needs and progress.
Education
Bachelor of Arts - Government & International Politics
Associate of Arts - Human Services
Skills
Case Management
HMIS
Crisis Intervention
Time Management
Service Coordinator
Bilingual in French
Data Entry
Community Relations
Client Advocacy
Time management
Leadership and team building
Operations management
Inventory Management
Languages
French
Native or Bilingual
Timeline
General Manager
Jersey Mike's
03.2021 - CurrentRead More
Volunteer Coordinator
Urban Agriculture Program
01.2021 - CurrentRead More
Case Manager
Northwestern Community Services
06.2020 - 05.2024Read More
Unit Supply Specialist
U.S. Army Reserve
03.2020 - CurrentRead More
Laurel Ridge Community College
Associate of Arts from Human Services
Read More
George Mason University
Bachelor of Arts from Government & International Politics
Read More