Regina Pendergrass
soddy daisy,Tennessee
Summary
Dynamic Receptionist Manager at Loyd Dorn Trucking Company, recognized for enhancing customer satisfaction through exceptional service and efficient appointment coordination. Leveraged strong leadership and organizational skills to streamline front desk operations, ensuring confidentiality and compliance. Committed to continuous improvement, I implemented best practices that elevated workflow efficiency and client engagement.
Efficient [Desired Position] known for managing front desk operations and ensuring smooth administrative processes. Successfully supervised reception staff and streamlined scheduling, enhancing overall efficiency. Demonstrated leadership and organizational skills, fostering professional and welcoming environment.
Overview
11
11
years of professional experience
Work History
Receptionist Manager
Loyd Dorn Trucking Company
Dunlap, TN
05.2013 - 03.2024
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Maintained organized front desk operations, enhancing workflow efficiency.
- Scheduled appointments and meetings, optimizing team availability and resources.
- Processed incoming mail and deliveries, ensuring timely distribution to departments.
- Monitored office supplies inventory, facilitating timely reordering when needed.
- Managed sensitive client information with discretion, ensuring the utmost confidentiality and adherence to privacy regulations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
Education
No Degree - Certificate in Customer Service,
Alison Online Courses
OnlineGED -
Bledsoe Co High School
Pikeville, TN01-1992
Skills
- Customer service expertise
- Greeting and seating clients
- Policy enforcement
- Team building expertise
- Document review
- Planning and prioritization
- Appointment coordination
- Work Planning and Prioritization
- Customer support expertise
- Customer service focus
- Scheduling mastery
- Strong leadership
- Scheduling
- Administrative management
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Data entry
- Professionalism
- Record keeping
- Inventory control
- Time management abilities
Timeline
Receptionist Manager
Loyd Dorn Trucking Company
05.2013 - 03.2024
No Degree - Certificate in Customer Service,
Alison Online Courses
GED -
Bledsoe Co High School