Regina Perez-Castillo
McAllen
Summary
Motivated individual determined to change lives through small tokens of kindness.
Overview
4
4
years of professional experience
Work History
LTC Screener II
Texas Health & Human Services Commission
McAllen
08.2025 - Current
- Conducted initial assessments for clients seeking health services.
- Reviewed and verified eligibility for various support programs.
- Assisted clients in understanding application processes and requirements.
Community Care Manager
Texas Health & Human Services Commission
Alamo
04.2024 - 08.2025
- Traveled to over 150+ homes per month visiting assigned clientele for Medicaid, welfare, and benefit maintenance.
- Processed Medicaid eligibility assessments, renewed services, submitted applications and information for over 300 clients.
- Communicated with several different departments with the state such as APS, CPS, MEPD, and TWA regarding client records and eligibility.
- Referred clients for other benefits the State provides such as Emergency Services, Home Delivered Meals, DAHS, etc.
Texas Works Clerk II
Health & Human Services Commission
Alamo
06.2023 - 04.2024
- Processed client applications for benefits and services efficiently.
- Maintained accurate records in case management systems daily.
- Assisted 300+ clients daily with inquiries regarding welfare eligibility, program details, needed information, and Medicaid policies.
- Processed and distributed EBT/SNAP Cards with bookkeeping skills.
- Updated and verified client information in database systems regularly.
General Store Manager
Rue21
McAllen
05.2022 - 06.2023
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking processes for merchandise.
- Trained and mentored staff on customer service best practices and sales techniques.
Education
McAllen High School
McAllen, TXSkills
- Client assessment
- Eligibility verification
- Application processing
- Case management
- Bookkeeping
- Invoicing
- Billing
- Customer Service Etiquette
- Microsoft Office
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
LTC Screener II
Texas Health & Human Services Commission
08.2025 - Current
Community Care Manager
Texas Health & Human Services Commission
04.2024 - 08.2025
Texas Works Clerk II
Health & Human Services Commission
06.2023 - 04.2024
General Store Manager
Rue21
05.2022 - 06.2023
McAllen High School