Summary
Overview
Work History
Education
Skills
Timeline
Regina Porter

Regina Porter

Fort Lauderdale,FL

Summary

Accomplished Store Manager with a proven track record at Ross Dress for Less, enhancing store operations and customer satisfaction. Expert in inventory management (hard skill) and team leadership (soft skill), I've successfully mentored staff to exceed service targets. My strategic approach to problem-solving and customer relations has consistently improved store performance and customer loyalty. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

14
14
years of professional experience

Work History

Store Manager

Ross Dress for Less
07.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Assistant Manager of Operations

Bed Bath & Beyond
09.2012 - 02.2016
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Monitored competitor activities closely in order to identify emerging market trends or potential threats requiring strategic adjustments from our store's approach.
  • Supported company-wide marketing initiatives by collaborating with other store departments to create cohesive promotional materials and sales events.

Store Manager

Citi Trends
08.2010 - 01.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

Associate of Arts -

Clark Atlanta University, Atlanta, GA
06.2001

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Team Leadership
  • Inventory Management
  • Store Merchandising
  • Recruiting and Hiring
  • Policies and Procedures

Timeline

Store Manager - Ross Dress for Less
07.2017 - Current
Assistant Manager of Operations - Bed Bath & Beyond
09.2012 - 02.2016
Store Manager - Citi Trends
08.2010 - 01.2012
Clark Atlanta University - Associate of Arts,

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Regina Porter