Regina Priest
Elgin,SC
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Advocate
Blue Cross Blue Shield
Myrtle Beach, SC
02.2023 - 11.2025
- Maintained detailed records of all interactions, correspondence, and transactions related to each claim
- Reprocess claims
- Respond to written inquiries
- Managed over 50 calls a day
Patient Care Representative
Georgetown Memorial Hospital
Georgetown, SC
11.2019 - 02.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Managed over 50 calls a day
Education
BBA - Business Administration
Allen University
Columbia, SC 05.2014
Skills
- Appointment scheduling
- Insurance verification
- HIPPA compliance
- Strong communication
Certification
- HIPPA
- CPR Certification
- Bloodborne Pathogen
Timeline
Claims Advocate
Blue Cross Blue Shield
02.2023 - 11.2025
Patient Care Representative
Georgetown Memorial Hospital
11.2019 - 02.2023
BBA - Business Administration
Allen University