TIFFANY GLAFKE
Pleasant Garden,NC
Summary
Detail-oriented professional with experience in claims processing and virtual customer service. Skilled in documentation, policy interpretation, and problem-solving. Eager to leverage strong analytical abilities to enhance client experiences and streamline operations.
Overview
9
9
years of professional experience
Work History
Claims Advocate
Foundever
Remote
09.2025 - Current
- Assisted clients in navigating claims processes to ensure timely resolutions.
- Analyzed claim documentation for accuracy and completeness before submission.
- Provided support in gathering necessary information from clients for claims processing.
- Researched policy details to address client inquiries regarding coverage and benefits.
- Verified client information by analyzing existing evidence on file.
- Maintained confidentiality of patient finances, records, and health statuses.
Virtual Customer Service Representative
Daybreak Technologies
Remote
04.2021 - Current
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
- Managed sensitive information discreetly while adhering strictly to data protection protocols.
- Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both the customer and the company.
Technical Support Advisor
Kelly Services, Apple
Remote
05.2024 - 08.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
Customer Service Representative
Packaging Corporation of America
San Leandro, CA
12.2016 - 04.2021
- Resolved customer inquiries and complaints efficiently through effective communication and problem-solving skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
New Technology High
Napa, CA06.2006
Associate of Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, COSkills
- Claims investigation
- Verbal communication
- Customer service
- Critical thinking
- Data entry
- Documentation
- Appointment scheduling
- Verbal and written communication
Timeline
Claims Advocate
Foundever
09.2025 - Current
Technical Support Advisor
Kelly Services, Apple
05.2024 - 08.2025
Virtual Customer Service Representative
Daybreak Technologies
04.2021 - Current
Customer Service Representative
Packaging Corporation of America
12.2016 - 04.2021
High School Diploma -
New Technology High
Associate of Science - Medical Billing And Coding
Colorado Technical University