Summary
Overview
Work History
Education
Skills
Timeline
Generic

Regina Reed

Cicero,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Conscientious sales with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Diligent customer service skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

13
13
years of professional experience

Work History

Home Care Provider

HonorHealth
Chicago, IL
05.2022 - Current
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted disabled clients to support independence and well-being.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.

Wine Specialist/Sales Associate

Entourage Consulting Co.
Chicago, IL
10.2016 - 07.2022

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  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Completed sales transactions, including all accepted forms of payment.
  • Built relationships with customers to increase likelihood of repeat business.
  • Described menu items, special offerings and appropriately identified wine pairings.

Sales Associate

Hinckley Springs
Chicago, IL
02.2019 - 11.2021
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases with 15 years expience.

Sales Representative/Lead Generator

Hoekstra Heating & AC Co
Homewood, IL
02.2012 - 02.2016
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Successfully acquired average of 200 new customers per month, generating 75% growth in revenue.
  • Maintained key customer relationships through effective time and resource management to exceed sales goals and increase profit opportunities.

Education

High School Diploma -

Westinghouse Vocational High School
Chicago,IL
1989

Skills

  • Self-motivated
  • Salesforce
  • Dedicated team player
  • Data entry
  • Highly competitive
  • Strong client relations
  • Exceptional communication skills
  • Microsoft Office Suite proficiency

Timeline

Home Care Provider

HonorHealth
05.2022 - Current

Sales Associate

Hinckley Springs
02.2019 - 11.2021

Wine Specialist/Sales Associate

Entourage Consulting Co.
10.2016 - 07.2022

Sales Representative/Lead Generator

Hoekstra Heating & AC Co
02.2012 - 02.2016

High School Diploma -

Westinghouse Vocational High School
Regina Reed