Regina Reichert
Rome,NY
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Bojangles' Famous Chicken 'n Biscuits. Expert in inventory management and customer service, demonstrating strong multitasking abilities and a team player attitude. Successfully managed high-volume events and resolved complex customer issues, significantly improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Bartender/cook
King Pin Lanes
Rome, NY
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Housekeeping Manager
Family Inns
Rome, NY
04.2019 - 07.2022
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Gainesville, GA
11.2021 - 05.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed staff hiring, training and supervision.
Manager
Sunoco Gas Station
Rome, NY
09.2014 - 07.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate Of Applied Business - Nursing Practice
South University
Savannah, GASkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Handling Difficult Customers
- Cash Register Operation
- Suggestive Selling
- Inventory
- Salesmanship
- Honest and Dependable
Timeline
Bartender/cook
King Pin Lanes
08.2023 - Current
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
11.2021 - 05.2022
Housekeeping Manager
Family Inns
04.2019 - 07.2022
Manager
Sunoco Gas Station
09.2014 - 07.2019
Associate Of Applied Business - Nursing Practice
South University