Regina Santos
Hooker,OK
Summary
Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Waiter
Sisie Q's
05.2024 - 08.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waitress Trainer
Vallarta
12.2023 - 05.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Manager's Assistant
Lonchera Metro
11.2021 - 08.2023
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
Education
Bachelor - Accounting
Oklahoma Panhandle State University
Goodwell, OK05.2028
High School Diploma -
Guymon High School
Guymon, OK05.2024
Skills
- Team Supervision
- Relationship Management
- Adaptable
- Relationship building and management
- Student Engagement
- Behavior Management
- Positive Reinforcement
- Group and individual instruction
- Lesson Planning
- Parent-Teacher Communication
- Safety awareness
Accomplishments
winner of 5 schoolarships on the last year
Certification
CPR certified
Human resources basics
science basics
Languages
Spanish
Full Professional
Italian
Elementary
Timeline
Head Waiter
Sisie Q's
05.2024 - 08.2024
Waitress Trainer
Vallarta
12.2023 - 05.2024
Manager's Assistant
Lonchera Metro
11.2021 - 08.2023
Bachelor - Accounting
Oklahoma Panhandle State University
High School Diploma -
Guymon High School
CPR certified
Human resources basics
science basics
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