Customer-oriented, strategic-thinking operations and sales professional with over ten years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.
Hi, I’m
Regina Snape-Roebuck
Las Vegas,NV
Summary
Overview
13
years of professional experience
Work History
Lavish FixSouth Jordan, UT
Owner
01.2021 - Current
Job overview
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Cultivated successful business culture focused on performance optimization and goal attainment.
Progressive LeasingSouth Jordan, UT
Early Stage Collections Agent
10.2019 - 07.2020
Job overview
- Negotiated with customers in order to receive payment of outstanding debt, while handling concerns and disputes with regard to account information.
- Arranged payment schedules and maintained accuracy of customer contact information.
- Performed basic calculations in order to provide discounts, percentages, etc.
- Promoted to role that consisted of negotiating with customers who have outstanding balances exceeding 60 days.
ARUPSalt Lake City, UT
Client Service Agent
07.2016 - 01.2017
Job overview
- Resolved an average of 30 daily inquiries and consistently met benchmarks in all measurable areas.
- Strategically establish partnerships and professional relationships with clientele in order to provide relevant information regarding ordering testing kits, the statuses of existing purchases, and miscellaneous information relevant to the department.
- Maintained accurate account of discussions and correspondence with clients using Salesforce.
- Learned about products and services and kept up-to-date with changes.
Hyatt HotelSouth Jordan, UT
Night Auditor
09.2015 - 01.2016
Job overview
- Audited, balanced, posted and reported on front desk, rooms, and all food and beverage outlets' cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
- Attended to guest needs at the front desk.
- Covered a variety of areas as needed, such as room delivery and lobby organization.
Progressive FinanceSouth Jordan, UT
Recovery Collections Agent
02.2014 - 03.2015
Job overview
- Negotiate with customers in order to receive payment of outstanding debt, while handling concerns and disputes with regard to account information.
- Arrange payment schedules and maintain accuracy of customer contact information.
- Perform basic calculations in order to provide discounts, percentages, etc.
- Promoted to role that consisted of negotiating with customers who have outstanding balances exceeding 120+ days.
Convergy’sTaylorsville, UT
Sales and Service Rep
09.2013 - 01.2014
Job overview
- Maintain knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
- Greet in a courteous, friendly, professional manner using agreed upon procedures.
- Communicate effectively with individuals/teams to best ensure fulfillment of customer requests.
Partners in CareNew York, NY
Home Health Aide
11.2012 - 05.2013
Job overview
- Provided nursing services to individuals in the home within the community.
- Maintained accounts of subscribed patients’ condition using SANTRAX software.
- Instructed patients in prescribed fitness programs assigned by their physical therapist.
- Assist patients in meal preparation and meal consumption.
- Sustained cleanliness and sanitation of patients and their homes.
Summit Security, NBC UniversalNew York, NY
Security Officer
03.2012 - 05.2012
Job overview
- Provided relief for security personnel in monitoring through video surveillance.
- Escorted high-profile individuals through NBC Universal facilities.
- Produced and issued identification badges and other relevant access cards.
Securitas, Yankee Stadium
Security Officer
03.2011 - 08.2011
Job overview
- Maintained the safety and security of all visitors and staff by executing safety procedures.
- Resolved customer complaints or concerns.
- Provided daily reports to upper management.
Education
Independence UniversitySalt Lake City, UT
Associate of Science from Graphic Arts
06.2016
University Overview
Skills
- Adobe Suite 2021
- MacOS Big Sur
- Microsoft Office 2019
- Windows X and above
- Decision-making
- Problem-solving
- Ability to multitask
- Communication skills
- Time-management skills
- Analytical skills
- Marketing tactics
- Merchandising
- KPI management
- Profit and loss analysis
- Quality management systems
- Product branding
- Sales leadership
- Customer relations
- Market trend expertise
- Corporate leadership
- Business planning
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Timeline
Owner
Lavish Fix
01.2021 - Current
Early Stage Collections Agent
Progressive Leasing
10.2019 - 07.2020
Client Service Agent
ARUP
07.2016 - 01.2017
Night Auditor
Hyatt Hotel
09.2015 - 01.2016
Recovery Collections Agent
Progressive Finance
02.2014 - 03.2015
Sales and Service Rep
Convergy’s
09.2013 - 01.2014
Home Health Aide
Partners in Care
11.2012 - 05.2013
Security Officer
Summit Security, NBC Universal
03.2012 - 05.2012
Security Officer
Securitas, Yankee Stadium
03.2011 - 08.2011
Independence University
Associate of Science from Graphic Arts
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