Regina Sonnier
Vancouver,WA
Summary
Dynamic professional with experience as a Residential Counselor at RN Villa, adept at promoting independent living skills and enhancing resident engagement. Skilled in daily living assistance and conflict resolution, I effectively reduced behavioral incidents while fostering a supportive environment, ensuring the wellbeing of at-risk individuals.
Overview
2020
2020
years of professional experience
Work History
Residential Assistant
Community Access Services
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
Residential Counselor
RN Villa
06.2017 - 12.2019
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
Customer Service Representative
Encompass
02.2012 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Rosevelt High
Portland, ORDiploma - Insurance Coding And Billing
Concorde Career College
Portland, OR06.2004
Skills
- Daily living skills
- Individual service plans
- Patient transport
- Resident engagement
- Individual patient supervision
- Daily living assistance
- Meal preparation
- Activity planning
Timeline
Residential Counselor
RN Villa
06.2017 - 12.2019
Customer Service Representative
Encompass
02.2012 - 04.2016
Residential Assistant
Community Access Services
Rosevelt High
Diploma - Insurance Coding And Billing
Concorde Career College
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