Regina Steele
Ellenville,NY
Summary
Compassionate professional with background in social and human services. Skilled in providing support to diverse populations, including individuals with disabilities and those in need of mental health services. Strengths include effective communication, crisis intervention techniques, and development of personalized care plans.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Youth Support Specialist
Office of Children and Family Services
Highland, NY
09.2023 - Current
- Create and facilitate recreation and education activities for youths to engage in groups in a safe environment
- Apply crisis intervention methods to de-escalate potentially dangerous scenarios
- Deliver youth transitional assistance in areas of education, life skills, and career development
- Guide youth by creating a therapeutic environment and teaching them coping skills
- Maintain documentation for the daily activities
- Design individualized independent youth living plans to help youngsters learn self-reliance
Utilization Manager
Samaritan Daytop Village
Ellenville, NY
06.2022 - 08.2023
- Reviewing claims to ensure that insurance companies have received all necessary information regarding client information and cost of treatment
- Ensuring clients receive continuation of insurance while in treatment
- Reviewing client charts to identify areas where clinical staff can improve their skills
- Reviewing client's chart periodically to identify changes or patterns in diagnoses, treatments, and medication and communicate information with insurance company
- Fax and email documents to appropriate insurance companies
House Manager (Per Diem)
Samaritan Daytop Village
Ellenville, NY
02.2022 - 08.2023
- Supervises and monitors therapeutic environments to ensure that behavioral guidelines are followed, a therapeutic milieu is maintained and interpersonal relationships remain positive
- Manages daily program schedule of activities
- Ensures that events occur and all parties scheduled to participate in particular activities do so
- Supervises and monitors the facility to ensure cleanliness, security, and safety practices are enacted
- Conducts facility/safety runs and room checks to visually assess clients for use of alcohol/drugs or the environment of care for unsafe conditions
Administrative Assistant
Samaritan Daytop Village
Ellenville, NY
02.2022 - 06.2022
- Retrieve and sort mail and packages for all clients in the facility
- Ensure clients records are up to date in their chart
- Communicate with attorneys regarding clients
- Fax and email documents to appropriate place/person
- Assist upper management with their duties/meetings
- Facilitate and assist with zoom calls
Direct Support Specialist
Community Care Network
Rutland, VT
09.2021 - 02.2022
- Assisting with personal care tasks, such as bathing, dressing, feeding, and grooming
- Teaching self-care skills and creating behavior plans
- Cooking and serving meals and doing laundry
- Ensuring patients take medications and monitoring their health
- Attending appointments and running errands with or for them
Residential Specialist
Community Care Network
Rutland, VT
11.2016 - 02.2021
- Assist adults who acquire a mental illness with behavioral support in a residential setting
- Support clients with attaining life skills
- Mediate any problems individually with clients or with clients and peers
- Maintain a safe and secure therapeutic environment at all times with an emphasis on high quality of services and satisfaction of the clients served
- Create individualized plans to assist clients with rehabilitating
Education
Masters Degree - Business Administration
12.2019
Bachelor's Degree - Sports Management
12.2017
Associates Degree - Liberal Arts
12.2016
High School Diploma -
Skills
- Professionalism
- Strong Interpersonal Skills
- Proficient Computer Usage
- Critical Thinking
- Time Management
- Problem-Solving
- De-escalation Skills
- Client Needs Assessments
- Counseling
- Substance Abuse Awareness
- First aid and CPR
- Behavioral Support
Certification
Personal Care Aid, 2024
Timeline
Youth Support Specialist
Office of Children and Family Services
09.2023 - Current
Utilization Manager
Samaritan Daytop Village
06.2022 - 08.2023
House Manager (Per Diem)
Samaritan Daytop Village
02.2022 - 08.2023
Administrative Assistant
Samaritan Daytop Village
02.2022 - 06.2022
Direct Support Specialist
Community Care Network
09.2021 - 02.2022
Residential Specialist
Community Care Network
11.2016 - 02.2021
Personal Care Aid, 2024
Masters Degree - Business Administration
Bachelor's Degree - Sports Management
Associates Degree - Liberal Arts
High School Diploma -
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