Regina Stovall

Work History

TD Ameritrade

Chesterfield , MO

12.2021 - 09.2023

Maintained client relationships by responding to inquiries promptly and accurately.
Maintained up-to-date knowledge of products offered by the company.
Identified opportunities for cross-selling additional products or services.
Participated in professional development activities such as continuing education courses or certifications.
Reviewed customer applications and pursued missing information to complete submissions.
Provided clients with timely account updates and financial performance reports.
Assisted in the processing of new accounts, transfers, and other transactions.
Executed trades upon approval from Financial Advisors or clients.
Monitored news sources for potential investment opportunities.
Processed withdrawals, deposits into, from client accounts as needed.
Greeted customers, answered account questions and resolved complaints.
Answered customer questions to maintain high satisfaction levels.
Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.
Reviewed files, records and other documents to obtain information or respond to requests.

Wells Fargo Advisors

St. Louis, MO

05.2015 - 05.2020

Greeted customers pleasantly and answered all account questions via unsolicited inbound and outbound client calls.
Worked with a maximum of ten Sales Advisors teams annually to help manage their brokerage book of business.
Gained greater understanding of various regional processes which enabled an enhanced after-sales support.
Distributed information on accounts, insurance plans and diverse funds to verified authorized clients.
Wrote accurate orders to manage transfers, verified transactions and maintained thorough records.
Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.
Documented all client transaction request and client contact interactions information with SmartStation (TM) and Clarify (TM) for required books and record keeping purposes.
Per client direction, placed unsolicited trades for stocks, options, mutual funds, bonds, CD instruments.
Coordinated Fed wire transfers, mutual fund transfers.
Annually assembled RMD reports and assisted my
assigned Sales Advisors with client coordination to process required distributions.
Per verifications with my assigned Sales Advisor and clients, processed Annuity purchases, exchanges, distributions, change of broker dealers, change of ownership due to death of original owner or custodial owner for retirement accounts.

Wells Fargo Advisor

St. Louis, MO

11.2009 - 05.2015

Skype

Helped to maintain strong relationships with clients by successfully resolving issues and responding promptly to phone and email inquiries and request.
Documented all client communication using firms subscribed applications for required books and record keeping, tracking request, problems and solutions.
Initiated client contact as warranted by reports or client inquiries to prevent data and client account compromise and comply with regulations.
Helped lead Resource Team with assembling, presenting, and implementing best practices for online service Representatives.
Managed and updated physical and digital client account information to keep records accurate and current.
Managed simple to complex Issues involving clients and accounts, escalating situations that required additional assistance to specified Resource Teams for immediate attention.