Regina Talbert
Darrow,USA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Fraud Specialist I
TSYS/Global Payments
05.2024 - Current
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Tax Professional
Intuit
12.2023 - 05.2024
- Continuous seasonal employment -tax year 2020, 2021, 2022, and 2023
- Tax associates advise clients regarding taxation issues and provide workable solutions within legal bounds.
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Identified potential deductions and credits applicable to each client's return.
- Reviewed client information to ensure accuracy of all documents submitted for filing.
- Prepared and filed federal, state, and local income taxes for individuals and businesses.
- Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
Office Manager/Bookkeeper
Alford Safe & Lock
Baton Rouge, USA
02.2023 - 08.2023
- Record payments, invoices, income and receipts and entering data into Quickbooks Online
- Preparing financial statements showing business income and expenditure
- Paying vendor invoices and tracking bank account balances
- Prepare reports and file monthly sales tax
- Reconciling bank statement and credit card statement
- Recording daily deposits into Quickbooks
Tax Preparer/Accountant
Taxable & Accounting Solutions
Donaldsonville, USA
01.2010 - 04.2023
- Seasonal employment for tax season-prepared tax return for Jack's Air Conditioning Service
- Bookkeeper for Straight Talk Speech and Language Services
- Prepared federal, state tax returns for both individuals
- Thoroughly review tax returns to correct any discrepancies
- Supplied detailed tax documentation needed to submit accurate individual and business returns
Accountant 2
State of Louisiana-Department of Corrections
Baton Rouge, USA
09.2022 - 02.2023
- Complete payments and control expenses by receiving payments, verifying and reconciling invoices.
- Prepare journal entries for posting.
Account Payable Clerk
IV Waste
New Orleans, USA
04.2022 - 08.2022
- Strong data entry skills for expense reports.
- Proficient in Microsoft Excel.
- Knowledge of accounting principles and Accounts Payable processes.
- Reconciliation of bank statements.
- Balance payroll and record entries in Quickbooks.
Tax Associate
TaxACT
03.2022 - 04.2022
- Tax associates advise clients regarding taxation issues and provide workable solutions within legal bounds.
Customer Service Associate
Sedgwick CMS Claims
10.2021 - 02.2022
- Answered general questions
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Assisted employees with filing new short term disability claims
- Provided status of short term disability claims
Accounts Payable Clerk
Gieger Laborde and Laperouse
New Orleans, USA
07.2019 - 03.2021
- Receiving, processing, and verifying invoices, tracking and recording purchase orders, and processing payments.
Accounts Payable-Customer Support
Fresenius Centralized Accounts Payable
Metairie, USA
11.2018 - 06.2019
- Accounts Payable Customer Support answer phone, retrieve and return voice mail calls, research the status of an invoice for vendors.
Accounts Payable Clerk
Go Auto Insurance
Baton Rouge, USA
02.2018 - 08.2018
- Reconciles bank statements
- Issue refunds owed to customers
- Record checks and process checks for deposits
Administrative Assistant/Accounting Clerk
E Eric Guirard, Injury Lawyers
Baton Rouge, USA
10.2017 - 01.2018
- Perform accounting and clerical functions to support supervisors
- Record business transactions and key daily worksheets to the general ledger system
- Input type vouchers, invoices, checks, account statements, reports, and other records
Inbound Call Center Representative
Sykes Enterprises-Incorporated
11.2016 - 04.2017
- Answer incoming calls from customers to take orders
- Answer inquiries and questions
- Handle complaints, troubleshoot problems and provide information
Customer Service Representative
TeleTech
12.2016 - 03.2017
- Answer incoming calls from customers to take orders
- Answer inquiries and questions, handle complaints
- Troubleshoot problems and provide information
Accountant/Bookkeeper
Victory Home Medical Supply
Eunice, USA
08.2016 - 03.2017
- Develop system to account for financial transactions by establishing a chart of accounts
- Defining bookkeeping policies and procedures
- Maintains subsidiary accounts by verifying, allocating, and posting transactions
- Balances subsidiary accounts by reconciling entries
Tax Accountant
Jack's Air Conditioning Service
Napoleonville, USA
01.2011 - 08.2016
- Prepared federal, in state tax returns for business
- Thoroughly reviewed tax returns to correct any discrepancies
- Supplied detailed tax documentation needed to submit accurate business return.
Education
Master of Science - Accounting
University of Phoenix Online
Phoenix, AZ08.2013
Bachelor of Science - Accounting
University of Phoenix
Phoenix, AZ04.2011
Skills
- Accounting
- Accounts receivable
- Accounting
- Bookkeeping
- Data entry
- Microsoft Office
- QuickBooks
- Computer literacy
- Payroll
- Tax experience
- SAP ERP
- Time management
- Accounting software
- Account reconciliation
- Oracle
- Kronos
- Workday
- Journal entries
- Salesforce
- Account management
- Activity monitoring
- Account information review
- Transaction monitoring
- Transaction analysis
- Dispute resolution
- Fraud detection
Timeline
Fraud Specialist I
TSYS/Global Payments
05.2024 - Current
Tax Professional
Intuit
12.2023 - 05.2024
Office Manager/Bookkeeper
Alford Safe & Lock
02.2023 - 08.2023
Accountant 2
State of Louisiana-Department of Corrections
09.2022 - 02.2023
Account Payable Clerk
IV Waste
04.2022 - 08.2022
Tax Associate
TaxACT
03.2022 - 04.2022
Customer Service Associate
Sedgwick CMS Claims
10.2021 - 02.2022
Accounts Payable Clerk
Gieger Laborde and Laperouse
07.2019 - 03.2021
Accounts Payable-Customer Support
Fresenius Centralized Accounts Payable
11.2018 - 06.2019
Accounts Payable Clerk
Go Auto Insurance
02.2018 - 08.2018
Administrative Assistant/Accounting Clerk
E Eric Guirard, Injury Lawyers
10.2017 - 01.2018
Customer Service Representative
TeleTech
12.2016 - 03.2017
Inbound Call Center Representative
Sykes Enterprises-Incorporated
11.2016 - 04.2017
Accountant/Bookkeeper
Victory Home Medical Supply
08.2016 - 03.2017
Tax Accountant
Jack's Air Conditioning Service
01.2011 - 08.2016
Tax Preparer/Accountant
Taxable & Accounting Solutions
01.2010 - 04.2023
Master of Science - Accounting
University of Phoenix Online
Bachelor of Science - Accounting
University of Phoenix
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