Regina Todd
Manhattan,KS
Summary
High-performing individual with experience providing accurate details of available programs so that clients can make appropriate decisions regarding healthcare. Considered a multitasking leader with terrific interpersonal and communication skills.
Overview
5
5
years of professional experience
Work History
Delivery Services
Spark
Manhattan, KS
12.2025 - Current
- Planned daily routes and verified orders while lifting, carrying, and maneuvering packages of varying weights to optimize delivery efficiency
- Delivered general merchandise, pharmacy prescriptions, and handled returns, ensuring customer satisfaction and timely service
- Maintained clean driving record, adhered to traffic laws, safety procedures, and company policies to ensure safe and compliant deliveries
Direct Support Specialist
Dungarvin
Mendota Heights, MN
04.2024 - 10.2024
- Delivered individual patient care services in group home setting, ensuring timely support
- Administered medication, prepared meals, and maintained cleanliness of shared spaces
- Develop individualized care plans, programs, and transportation
Caregiver
Always Best Care, Little
St Paul, MN
01.2024 - 04.2024
- Provided companionship, meal preparation, and light residential cleaning to support daily living activities
- Assisted with non-medical patient care services in independent living facilities
- Identified supportive community resources and facilitated transportation for individuals
Food Service Specialist
Friendship Academy of the Arts
Minneapolis, MN
08.2023 - 01.2024
- Distributed breakfast, lunch, and snack services to 100+ grade school students, ensuring timely delivery and adherence to dietary guidelines
- Facilitated ordering of beverages and food items from external partners to ensure consistent delivery of nutrition services
- Assisted administration in collecting and analyzing data to support program improvements and decision-making
- Coordinated child and family program logistics and training sessions.
Hospice Aide
Compassus
Memphis, TN
10.2022 - 08.2023
- Provide immediate short term comprehensive physical, emotional, and spiritual care to patients with terminal illnesses
- Provided light housekeeping, personal hygiene, meal preparation, and companionship to enhance patient comfort and well-being
- Maintained patient confidentiality by safeguarding sensitive information and individual client care plans
- Maintained up-to-date knowledge of health care services, environmental services, community resources, and transportation networks to ensure client eligibility and access to needed support
Patient Service Representative
Saint Francis Hospital
Memphis, TN
12.2021 - 10.2022
- Acted as the first point of contact for patients, conducting registration, scheduling, and assisting the billing department for smooth patient flow.
- Clarified hospital policies, procedures, and service information for patients and families to enhance understanding and satisfaction.
- Ensured accurate patient data entry in Electronic Health Record (EHR) systems to support healthcare operations.
- Operate Electronic Health Record (EHR) systems and manage data entry
Education
High School Diploma -
Edison Senior High School
Minneapolis, MNA.A.S. - Business Administration
Southern New Hampshire University
Manchester, NHB.A. - Human Service / Child and Family Services
Southern New Hampshire University
Manchester, NHSkills
- Delivery logistics
- Order fulfillment
- Inventory management
- Coordinating services
- Customer service
- Client support
- Time management
- Detail oriented
- Organizational Solutions
- Innovative
- Problem solving
- Critical Thinking
- Teamwork
- Effective communication
- Conflict Resolution
- EHR systems
Technology Proficiency
- Zoom
- Teams
- Skype
- Word
- Excel
- Outlook
- Quick Books
- PowerPoint
- Brightspace
- Dropbox
- EHR systems
- Cash Register
Timeline
Delivery Services
Spark
12.2025 - Current
Direct Support Specialist
Dungarvin
04.2024 - 10.2024
Caregiver
Always Best Care, Little
01.2024 - 04.2024
Food Service Specialist
Friendship Academy of the Arts
08.2023 - 01.2024
Hospice Aide
Compassus
10.2022 - 08.2023
Patient Service Representative
Saint Francis Hospital
12.2021 - 10.2022
High School Diploma -
Edison Senior High School
A.A.S. - Business Administration
Southern New Hampshire University
B.A. - Human Service / Child and Family Services
Southern New Hampshire University