Regina Tubbs
Pine Bush,NY
Summary
Sociable server with a background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional relationships with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
25
25
years of professional experience
Work History
Cashier - Dos Gatos
Resorts World Catskills
Monticello, NY
06.2020 - 06.2024
- Greeted and welcomed all guests ensuring a memorable experience while dining with us.
- Operated the cash register and ensured the proper tendering of all transactions.
- Maintained a clean and orderly register area.
- Answered guest’s questions and provided information about the restaurant as needed.
- Balanced cash register receipts and guest checks.
- Performed other duties as assigned by management.
- Delivered high level of customer service to customers using active listening and engagement skills.
Server - Double Top
Resorts World Catskills
Monticello, NY
06.2018 - 06.2020
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
Waitress
Neptune Diner
Newburgh, NY
01.1999 - 06.2018
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers and provided menus.
- Answered questions about menu items, ingredients, and pricing.
Education
High School Diploma -
Valley Central High School
Montgomery, NY06-1990
Skills
- Customer Service
- ID Verification
- Cash Handling
- Payment Collection
- Customer Relations
- Menu Recommendations
- Menu Memorization
- Serving expertise
- Safe Food Handling
- Supply Restocking
- Beverage Preparation
- Food Running
- Strong Work Ethic
- Positive and professional
References
References available upon request.
Timeline
Cashier - Dos Gatos
Resorts World Catskills
06.2020 - 06.2024
Server - Double Top
Resorts World Catskills
06.2018 - 06.2020
Waitress
Neptune Diner
01.1999 - 06.2018
High School Diploma -
Valley Central High School
Similar Profiles
Darell KoenDarell Koen
Front Desk Guest Service Agent at Resorts World CatskillsFront Desk Guest Service Agent at Resorts World Catskills
Jennifer CrissingerJennifer Crissinger
Guest Room Attendant at Resorts World CatskillsGuest Room Attendant at Resorts World Catskills
Sofia FornarisSofia Fornaris
Main Banker at Resorts World CatskillsMain Banker at Resorts World Catskills