Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Regina Urey

Mesa,AZ

Summary

Dynamic professional with a proven track record at Casino Arizona, excelling in customer service and critical thinking. Recognized for enhancing operational efficiency and fostering teamwork, I effectively managed security protocols and improved compliance standards. A fast learner, I thrive in high-pressure environments while maintaining attention to detail and confidentiality.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Education Secretary

ECEC
12.2023 - 04.2024
  • Collaborated with school staff to develop newsletters and informational materials for parents to keep them informed about key updates.
  • Improved office efficiency by implementing new filing systems and optimizing document organization strategies.
  • Streamlined scheduling processes for appointments and meetings with staff members, maximizing administrative efficiency.
  • Facilitated efficient staff meetings by preparing agendas, taking minutes, and distributing pertinent materials to attendees.
  • Optimized student attendance tracking by maintaining accurate records and promptly addressing discrepancies.
  • Managed emergency procedures during school hours by efficiently executing necessary protocols and maintaining a safe environment for all.
  • Contributed to a positive school environment by providing friendly customer service to all visitors, including parents and community members.
  • Maintained a clean reception area that created an inviting atmosphere for visitors while also adhering to health guidelines during pandemic periods.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Participated in meetings, workshops and seminars to covey or gather information to perform functions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained accurate student records by updating and organizing confidential information in compliance with FERPA regulations.
  • Managed the inventory of office supplies by monitoring stock levels and ordering necessary items in a timely manner.

Security Supervisor

Casino Arizona at Talking Stick Resort
11.2021 - 10.2023
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
  • Conducted detailed investigations into security breaches, providing critical insights that informed future prevention strategies.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Supervised team of 12+ security personnel during shift.

Gaming Agent

SRPMIC
07.2019 - 09.2021
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Oversaw compliance with regulatory requirements, maintaining company's reputation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Reduced fraudulent activities through diligent surveillance and documentation of suspicious behavior.
  • Operated and maintained surveillance equipment.
  • Updated daily logs and produced reports outlining surveillance activities.
  • Safeguarded company assets by enforcing strict security protocols and regularly monitoring surveillance systems.
  • Mandatory title 31 training annually.
  • Reviewed video surveillance footage.

Blackjack Dealer

Casino Arizona at Talking Stick Resort
10.2018 - 07.2019
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
  • Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
  • Handled over 5,000 cash out and buy in transactions each night.
  • Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
  • Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
  • Supported dealer team members by sharing knowledge of game strategies and best practices for optimal performance.
  • Promoted VIP cards and packages to returning customers and new ones.
  • Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts.
  • Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.

Count Team Member

Casino Arizona at Talking Stick Resort
09.2017 - 04.2018
  • Expedited the reconciliation process with thorough documentation, enabling swift resolution of discrepancies.
  • Improved teamwork through effective communication, collaboration, and problem-solving among count team members.
  • Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
  • Detected potential discrepancies early through vigilant monitoring of inventory levels, minimizing financial losses due to error or theft.
  • Maintained a secure environment by following strict cash handling procedures and adhering to security protocols.
  • Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.

Education

GED -

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ

Associate of Arts - American Indian Law

Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZ
05-2029

Skills

  • Instructional leadership
  • Educational research
  • Staff development
  • Multitasking and time management
  • Fast learner
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Critical thinking
  • Confidentiality and data protection

Certification

  • Child Development, Child Crisis of Arizona - 11/3/2023
  • Healing Trauma, Child Crisis of Arizona - 11/3/2023
  • Promoting Secure Attachment, Child Crisis of Arizona 11/4/2023
  • Anger Management for Kids, Child Crisis of Arizona - 11/4/2023
  • Salt River Public Safety Dispatch Recruitment Boot Camp, Salt River Police Department, April/May 2021 Class #2

Languages

English
Native or Bilingual

Timeline

Education Secretary

ECEC
12.2023 - 04.2024

Security Supervisor

Casino Arizona at Talking Stick Resort
11.2021 - 10.2023

Gaming Agent

SRPMIC
07.2019 - 09.2021

Blackjack Dealer

Casino Arizona at Talking Stick Resort
10.2018 - 07.2019

Count Team Member

Casino Arizona at Talking Stick Resort
09.2017 - 04.2018

GED -

Maricopa Community Colleges, Rio Salado Community College

Associate of Arts - American Indian Law

Maricopa Community Colleges, Scottsdale Community College

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Regina Urey