Reginald Benoit
South Jordan,Utah
Summary
Dynamic trilingual Product Support Analyst with a proven track record at Incomm Payment, adept in process enhancement and analytical problem-solving.
Excelled in trend forecasting and KPI analysis, significantly improving system efficiency. Skilled in fostering strong relationships across all levels of management, demonstrating exceptional verbal and written communication.
Adaptable professional with quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
PRODUCT SUPP ANALYST I - TRILINGUAL: ENGLISH , FRE
Incomm Payment
Sandy, UT
11.2020 - Current
- Provide second-level technical support to consumers and internal and external business partners. internal.
- Make recommendations and improve the system by studying the products and analyzing support trends.
- Prepare technical reports by analyzing and summarizing the information and trends.
- Monitored operations and reviewed records and metrics to understand company performance.
- Implemented strategies to take advantage of new opportunities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
INDUSTRIAL TECHNICIAN
Nestle Foods
Springville, UT
02.2016 - 10.2020
- Clean, sanitize, and assemble equipment
- Examine the work area prior to releasing it for production to ensure that everything is clean, sanitized, and set up properly.
- Report any damage to equipment or facilities.
- Kept production logs and maintained job material inventory.
- Replaced defective parts on machines using hand tools or power tools.
- Performed daily maintenance and repairs on industrial machinery, equipment, and systems.
Team Member
Lowes Distribution Center
Plainfield, CT
05.2014 - 08.2016
- Received clerk, planned and organized all files, maintained pallet rider, drove a forklift, reach truck, and electric pallet jack.
- Received and stocked merchandise at their indicated area.
- Identified needs of customers promptly and efficiently.
- Built and maintained working relationships with peers and upper management.
General Manager
Complex Gas station
Port-au-prince, Haiti
06.2010 - 02.2014
- Created effective business plans to focus strategic decisions on long-term objectives.
- Complied with company policies and government regulations to prevent and detect rule violations and protect the organization from fines and lawsuits.
- Prepared staff work schedules and assigned team members to specific duties.
- Structured HR consulting services to support clients during organizational developments and changes.
- Delegated work to staff, setting priorities and goals.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
High School Diploma -
Centre De Formation Clasic
Port-au-Prince07-2007
Some College (No Degree) - Industrial Engineering
PUCMM
Santiago, Dominican RepublicSkills
- Process enhancement
- KPI analysis
- Trend forecasting
- Trend modeling
- BI dashboards
- Risk mitigation
- Verbal and written communication
- Analytical problem solving
- Time management
- Microsoft Office
- Fluent in French, Spanish, English, and Creole
- Computer skills
- Multitasking
- Attention to detail
Languages
English
Professional
Spanish
Professional
French
Native/ Bilingual
creole
Native/ Bilingual
Timeline
PRODUCT SUPP ANALYST I - TRILINGUAL: ENGLISH , FRE
Incomm Payment
11.2020 - Current
INDUSTRIAL TECHNICIAN
Nestle Foods
02.2016 - 10.2020
Team Member
Lowes Distribution Center
05.2014 - 08.2016
General Manager
Complex Gas station
06.2010 - 02.2014
High School Diploma -
Centre De Formation Clasic
Some College (No Degree) - Industrial Engineering
PUCMM
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