Reginald Bowers
Pearland,TX
Summary
Detail-oriented professional with strong client support skills and effective communication. Proven ability to enhance workflow efficiency and adapt to changing priorities, contributing to team success in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Team Member
Maersk Global Service Centre
Houston, TX
08.2024 - 12.2024
- Assisted in processing customer inquiries and resolving issues efficiently.
- Collaborated with team members to ensure timely completion of operational tasks.
- Supported implementation of standard operating procedures to enhance workflow efficiency.
- Maintained accurate documentation for daily operations and inventory management.
Team Member
Katoen Natie
Baytown, TX
11.2023 - 01.2024
- Adapted quickly to changing priorities, demonstrating flexibility in task execution.
- Contributed to team meetings by providing insights on process improvements and challenges.
- Engaged in training sessions to develop skills relevant to service center operations.
- Utilized company software for tracking shipments and managing customer data effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Team Member
Laredo Tacos
Baytown, TX
12.2022 - 04.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Security Officer
Med Security
Houston, TX
01.2010 - 11.2010
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and address potential security threats.
- Operated surveillance equipment to monitor activities and gather evidence as needed.
- Responded promptly to alarms and incidents, implementing appropriate emergency procedures.
- Prepared detailed incident reports documenting findings and actions taken during shifts.
- Collaborated with law enforcement during investigations to enhance security measures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Provider Assistant
Girling Home Health
Houston, TX
09.2009 - 05.2010
- Supported patient care activities, ensuring compliance with healthcare standards and protocols.
- Assisted in scheduling appointments and coordinating visits for healthcare providers and patients.
- Maintained accurate patient records using electronic health record (EHR) systems to enhance data integrity.
- Collaborated with multidisciplinary teams to streamline communication and improve patient outcomes.
Bulk Loader
Dr.Pepper
Houston, TX
05.2009 - 08.2009
- Operated bulk loading machinery to ensure efficient product transfer and minimize downtime.
- Conducted regular equipment inspections to maintain optimal performance and safety standards.
- Collaborated with team members to streamline loading processes, enhancing overall workflow efficiency.
- Monitored inventory levels during bulk loading, ensuring accurate stock management and replenishment.
Sales Representative
Lowe's
Houston, TX
01.2006 - 11.2006
- Cultivated customer relationships through personalized service and product recommendations.
- Executed daily sales transactions with accuracy, enhancing customer satisfaction.
- Assisted in inventory management by tracking stock levels and restocking merchandise efficiently.
- Collaborated with team members to develop promotional displays that increased product visibility.
- Trained new staff on sales techniques and company policies to improve team performance.
Team Member
Burger King
Houston, TX
01.2006 - 11.2006
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
ELECTRICAL TEC - ELECTRICAL TECHNICIAN
Everest Institute
Houston, TX09-2013
High School Diploma -
JACK YATES HIGH
Houston, TX05-2007
Skills
- Team management skills
- Client support
- Prioritization skills
- Effective team collaboration
- Machinery operator (ie forklift, electric pallet jack and order picker)
- Technical troubleshooting
- Detail-oriented approach
- Effective communicator
- Adaptability/Flexibility
Timeline
Team Member
Maersk Global Service Centre
08.2024 - 12.2024
Team Member
Katoen Natie
11.2023 - 01.2024
Team Member
Laredo Tacos
12.2022 - 04.2023
Security Officer
Med Security
01.2010 - 11.2010
Provider Assistant
Girling Home Health
09.2009 - 05.2010
Bulk Loader
Dr.Pepper
05.2009 - 08.2009
Sales Representative
Lowe's
01.2006 - 11.2006
Team Member
Burger King
01.2006 - 11.2006
ELECTRICAL TEC - ELECTRICAL TECHNICIAN
Everest Institute
High School Diploma -
JACK YATES HIGH