Reginald Brister
Peoria,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Legal Instruments Examiner
Department Of Veteran Affairs
01.2001 - Current
- Answered telephones and handled complicated issues from beneficiaries and fiduciaries.
- Monitored cases relative to time standard and took corrective action as needed to comply with polices and procedures..
- Compiled documentation, ensuring accuracy and detail for accounting audits.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information in VBMS and SHARE programs to maintain beneficiary records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services on various levels.
- Investigated daily variances and corrected errors to resolve discrepancies for accounting audits.
- Contacted fiduciaries to immediately find resolutions for escalated issues or overdue accountings.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Initiated and responded to correspondence for case management.
- Worked with clients to obtain and audit bonding requirement as needed.
- Advised beneficiaries and fiduciaries of available Federal, State and local benefits.
- Conducted detailed analysis of financial documentation to determine it acceptable or misuse possible.
- Took appropriate actions to establish claim and maintain requested task tracking and review.
- Evaluate expenditures that appear excessive or out of line with required duties to provent possible fraud or theft of assets.
Education
Bachelor of Arts - Environmental Biology
Arizona State University
Tempe, AZ01.2001
Skills
- Account Auditing
- Community Outreach and Education
- Building Trust and Relationships
- Teamwork and Collaboration
- Legal Requirements
- Policy Knowledge
- Deposition Documentation
Accomplishments
Chaplain with local church
Work with several animal rescue organizations
Timeline
Legal Instruments Examiner
Department Of Veteran Affairs
01.2001 - Current
Bachelor of Arts - Environmental Biology
Arizona State University
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