Reginald Bryant
Shreveport,LA
Summary
Skilled and resourceful Customer Service Representative who consistently exceeds expectations of both the customer and the employer by being committed to addressing customer concerns with speed, accuracy and professionalism in compliance with company policy.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Shreveport, LA
11.2014 - 06.2015
Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Sales Person
Morgan Buick GMC
Shreveport, LA
02.2009 - 11.2009
Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.
Musician
Musician
Shreveport, LA
03.1990 - Current
Local Musician in Shreveport Louisiana for multi churches, bands, local artist etc,
Education
Bachelor of Arts - Business
University of Phoenix
0000
High School Diploma - General
Fair Park High School
1995
Skills
- Conflict resolution proficiency
- Strong Problem Solving ability
- Devoted to data integrity
- Proficient with Microsoft Office Suite
- Customer Relationship Management software (CRM)
- Proficient in customer account software
Timeline
Customer Service Representative
Teleperformance USA
11.2014 - 06.2015
Sales Person
Morgan Buick GMC
02.2009 - 11.2009
Musician
Musician
03.1990 - Current
Bachelor of Arts - Business
University of Phoenix
High School Diploma - General
Fair Park High School
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