Creigh Simpkins
Augusta,GA
Summary
Highly organized and motivated individual with strong time management and organizational skills. Seeking entry-level opportunities to further develop skills and contribute to company growth. Experienced in community-based organizations as a detail-oriented and efficient Account Manager. A dedicated professional with excellent interpersonal communication skills.
Overview
12
12
years of professional experience
Work History
Assigned Payroll & Platform Specialist
TriNet
01.2022 - Current
- Works to resolve client issues related to TriNet systems, payroll and overall operational questions for our clients through phone, email, and chat
- Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services
- Ensures client needs are addressed timely and accurately including collaborating closely with customer on all urgent funding & wiring needs and researching and completing all necessary due diligence on the client benefit collection & reconciliation process
Senior Account Manager
Paylocity
08.2021 - 12.2021
- Oversee multiple accounts and work diligently to meet and exceed performance goals.
- Develop productive relationships with business representatives and consult closely to uncover needs and match available solutions.
- Collaborate with customers to develop strategic business and account plans.
Payroll Support Specialist
ADP
Augusta, GA, USA
09.2019 - 07.2021
- Provide expert support and respond to inquiries regarding ADP products via phone and email
- Processed payroll for up to 500 employees, ensuring accuracy and timeliness of payments.
- Analyzed impact to financial statements of changes in tax law and settlements of tax audits
- Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings
Senior Messaging Expert
T-Mobile
Augusta, GA, USA
05.2018 - 09.2019
- Resolve customer inquiries primarily via the Messaging platform
- Maximized information sharing by optimizing interface linking different computer systems
- Executed business requirements analysis and user workflow analysis.
General Care Representative
T-Mobile
Augusta, GA, USA
01.2013 - 04.2018
- Prioritized and organized tasks to efficiently accomplish service goals
- Exceeded customer satisfaction by finding creative solutions to problems
- Promoted for exceeding customer satisfaction and continuously meeting company-based goals.
Education
Bachelor of Applied Science in Information Technology in Computer and Information Sciences -
Strayer University
12.2022
High School Diploma -
Hephzibah High School
Hephzibah, GA05.2007
Skills
- HTML
- JAVA
- C
- Program Design
- SQL
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- FPC Studies/Training
- Payroll software proficiency
- Customer service
- Multitasking
- Project planning
- Relationship building
Timeline
Assigned Payroll & Platform Specialist
TriNet
01.2022 - Current
Senior Account Manager
Paylocity
08.2021 - 12.2021
Payroll Support Specialist
ADP
09.2019 - 07.2021
Senior Messaging Expert
T-Mobile
05.2018 - 09.2019
General Care Representative
T-Mobile
01.2013 - 04.2018
Bachelor of Applied Science in Information Technology in Computer and Information Sciences -
Strayer University
High School Diploma -
Hephzibah High School
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