Reginald Gervais
Orlando
Summary
Results-driven professional with 4+ years of experience in dispatching, logistics coordination, and customer service. Proven ability to manage high-volume operations, streamline workflows, and support HR and payroll functions. Bilingual in English, French, and Creole. Strong background in healthcare support and compliance with safety standards. Seeking a remote opportunity to leverage organizational and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
FarHills Logistic LLC
Apopka
03.2025 - Current
- Planned and navigated optimal routes to enhance delivery efficiency
- Delivered packages on time while adhering to schedules and delivery deadlines
- Ensured accurate and professional package handoffs to enhance customer satisfaction
- Maintained delivery records and ensured compliance with company policies and safety standards
Security Officer
Angels Protective Services
Orlando
10.2024 - 02.2025
- Monitored premises for suspicious activities and potential security threats.
- Conducted regular patrols to ensure safety and security of the facility.
- Enforced company policies and procedures to maintain a secure environment.
- Utilized surveillance systems to monitor activities within assigned areas.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Bank Teller
Mccoy Federal
Ocoee
03.2024 - 09.2024
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service to enhance client satisfaction.
- Assisted customers with account inquiries and banking services.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Entered transactions into computer and issued customer receipts.
Assistant Manager / Dispatcher (Remote)
Gervais Enterprise LLC
Orlando
01.2019 - 11.2023
- Managed high-volume dispatch board, prioritizing calls to enhance response time and customer satisfaction
- Coordinated logistics by dispatching, routing, and tracking fleet vehicles, ensuring timely service delivery
- Improved operational efficiency through effective scheduling and communication across teams
- Processed payroll while supporting HR functions, including onboarding, offboarding, and maintaining employee records
Patient Transporter
Advent Health Hospital
Altamonte Springs
07.2017 - 05.2018
- Transported patients across departments, ensuring comfort and adherence to medical protocols
- Assisted with patient care needs, providing IV support and coordinating follow-up appointments
- Maintained cleanliness and sanitation of transport equipment, supporting infection control standards
- Ensured patient comfort during transport with appropriate care and attention.
Food & Nutrition Crew Member
Winnie Palmer Hospital
Orlando
01.2017 - 06.2017
- Delivered meals to patients and guests promptly, enhancing overall dining experience
- Processed and managed food orders, ensuring adherence to temperature control and food safety standards
- Provided translation support in French and Creole, facilitating effective communication between patients and staff
- Provided exceptional customer service to patients and visitors.
- Assisted with food preparation and service in the cafeteria.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL06-2012
Associate Degree - Business Administration
Valencia College
Orlando, FLSkills
- Microsoft Office Suite
- Customer Service & Relationship Building
- Time Management & Multitasking
- Route optimization
- Critical Thinking & Problem Solving
- Payroll & HR Support
- Dispatching & Logistics Coordination
- Surveillance monitoring
Certification
- Real Estate License
- Tax Preparer
- Security License
Timeline
Delivery Driver
FarHills Logistic LLC
03.2025 - Current
Security Officer
Angels Protective Services
10.2024 - 02.2025
Bank Teller
Mccoy Federal
03.2024 - 09.2024
Assistant Manager / Dispatcher (Remote)
Gervais Enterprise LLC
01.2019 - 11.2023
Patient Transporter
Advent Health Hospital
07.2017 - 05.2018
Food & Nutrition Crew Member
Winnie Palmer Hospital
01.2017 - 06.2017
High School Diploma -
Maynard Evans High School
Associate Degree - Business Administration
Valencia College