Angelica Nelson
North Charleston,SC
Summary
Motivated and resourceful professional with a reputation for quality, proficiency, and reliability in service-oriented positions. Highly organized and detail-oriented multi-tasker who thrives in fast-paced environments. Dedicated to improving career focused skills and techniques in order to reach larger goals. Visionary behind company operations and strategies. Enhanced communication skills such as verbal and orally.
Overview
20
20
years of professional experience
Work History
Remote Billing Representative Clerk
SCA Health
Deerfield, IL
03.2023 - Current
- Pull information from various systems to enter charges accurately.
- Utilize internal databases to submit claims electronically for commercial insurance companies, third party organizations, and government, and self-payers.
- Process billing inquiries and resolve discrepancies to ensure accurate account management.
- Research the billing rejections report and make corrections as needed.
- Adapt quickly to changing technologies or systems upgrades.
- Assist management and the Accounts Receivable department with month-end close activities.
- Research and work with multiple departments to resolve billing discrepancies to enable accurate billing.
- Achieve consistent performance metrics such as daily, weekly, and monthly goals targets by prioritizing tasks effectively amid fluctuating workloads.
- Maintain weekly missing information excel spreadsheets and communicate directly with hospital administration to resolve any missing information needed to process claims.
Inbound Stock Associate
Target
North Charleston, SC
11.2022 - 02.2023
- Organized storage areas to optimize materials movements and minimize labor hours.
- Unloaded pallets and deliveries and organize products in warehouse and sales floor.
- Utilized pallet jacks to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand jacks.
- Sorted and delivered materials to different work areas.
- Rejecteddamaged items using handheld device and store for proper disposal.
- Stocked merchandise, clearly labeling items, and arranged according to label number.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Used pallet jacks to unload and organize merchandise from delivery trucks.
- Greeted customers and directed to requested products.
- Pulled defective products from shelves.
Remote Charge-Claim Associate
Change Healthcare
North Charleston, SC
05.2012 - 02.2022
- Reviewed pathology reports and other documentation to ensure correct patient information
- Keyed charges into BTC/Group Cast in order to file clean claims.
- Entered CPT codes into existing patient accounts to ensure most accurate and up to date information.
- Monitored specific client exceptions and charge if possible and daily client charge goals via email alerts.
- Communicated directly with payers to follow up on outstanding claims, file technical appeals, resolve payment variances, and ensure timely reimbursement.
- Researched error reports for demographic and insurance errors to ensure timely billing/filing.
- Performed QA evaluations for accuracy and quality of data entered into billing system.
- Collaborated with claims department to assist with resolving claims.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Direct contact with doctor's offices to verify patient information when needed.
- Maintained weekly missing information excel spread sheets and communicated directly with clients in weekly meetings to resolve missing information requests.
- Ensured and maintained daily, weekly, and monthly goals.
Customer Finance Service Respresentative
NCO Group
North Charleston, SC
06.2006 - 05.2012
- Ensured quality customer satisfaction with forward-thinking strategies focused on addressing customer inquiries, concerns, and questions.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Used client troubleshooting training to evaluate technical problems and find appropriate solutions.
- Worked diligently with supervisors in handling escalated incoming calls.
- Documented and updated customer files to ensure accounts held accurate and quality information.
- Processed payments on customer files to ensure accounts stay up to date and active.
- Ensured and maintained daily and weekly goals.
- PAL program to assist in training new hires.
Education
High School Diploma -
Baptist Hill High School
Hollywood, SC06-2005
Skills
- Work Keys Test Gold
- Applied Mathematics-5
- Locating Information-5
- Reading for Information-7
- Enhanced communication skills, active listening, and mediation
- Increased confidence, knowledge, and inspiration
- Enhanced multi-tasking skills in a swift yet graceful and efficient manner
- Microsoft office proficiency
- Spreadsheet management
- Compiling data
- Detail oriented
- PAL program-to assist in training new hires
- Handheld computer devices
- Stacking Pallets
- Customer Satisfaction
Timeline
Remote Billing Representative Clerk
SCA Health
03.2023 - Current
Inbound Stock Associate
Target
11.2022 - 02.2023
Remote Charge-Claim Associate
Change Healthcare
05.2012 - 02.2022
Customer Finance Service Respresentative
NCO Group
06.2006 - 05.2012
High School Diploma -
Baptist Hill High School