Reginald Jeanlys
Brooklyn,NY
Summary
I am a highly driven Quality Assurance Analyst with exceptional oral and written communication abilities. I possess a comprehensive understanding of computer program development. Proficient in conducting quality assurance tests and providing consultancy services to clients.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
Kroll
05.2022 - Current
- Analysing and monitoring the performance of products
- Developing and implementing test plans for product defects
- Reviewing and approving test results
- Developing and tracking test metrics
- Helping maintain the quality of products
- Working closely with the product team on the design and development of new features
- Creating and maintaining documentation and tutorials
- Implementing new processes and creating new tools to automate testing.
CASE INFORMATION SPECIALIST FOR THE PERSONAL INJURY DEPT./ MORGAN & MORGAN P.A.
Morgan & Morgan P.A.
09.2018 - 01.2019
- Could you go over legal documents with potential clients?
- Recover clients who were previously unsure if they should proceed with their case.
- He assisted Attorneys in obtaining additional information for a client’s case related to the relevant case type.
PRE-SUIT INVESTIGATOR / MORGAN & MORGAN P.A.
Morgan & Morgan P.A.
07.2018 - 09.2018
- Performed research on current or possible class actions
- Gather and arrange evidence and other legal documents for attorneys and case preparation
- Perform ongoing monitoring and audit testing.
TEAM LEAD / MORGAN & MORGAN P.A.
Morgan & Morgan P.A.
09.2017 - 07.2018
- Plans and supervises law office activities involving internal paper processing and flow.
- Evaluates the work of subordinates and is responsible for discipline and morale of staff and team members
- Office and facilities security, general office and equipment maintenance, records control and retirement or termination, employee timekeeping and payroll reporting, maintenance of personnel records and position control system, mail and correspondence routing, office safety and injury reporting, filing of correspondence and case data and maintenance of office directives and policy statements
- Handled escalations, handled complaints and responded to requests for information regarding a client’s case status.
INTAKE SPECIALIST / MORGAN & MORGAN P.A.
Morgan & Morgan P.A.
04.2016 - 09.2017
- Provided a thorough and efficient consultation to potential clients who sought to pursue a case with the firm
- Gather and arrange evidence and legal documents for attorney review and case preparation.
- Organize and maintain documents for each client case in a paper or electronic filing system.
- Assisted Attorneys in obtaining additional information for a client’s case related to the relevant case type.
Education
Bachelor of Arts - Psychology
Medgar Evers College of The City University of New York
Brooklyn, NY05.2025
Skills
- Detail-oriented
- Process Implementation
- Issue Resolution
- Report Analysis
- Requirements Analysis
- SharePoint
- User Acceptance Testing
- Supplier audits
- Call Monitoring
- Security testing knowledge
- Continuous Integration Familiarity
- Quality assurance methodologies
- Load testing capabilities
- Test script creation
- Cross-browser testing
- Hardware and software installation
- Bug tracking
- Improvement Recommendations
- Technical Analysis
- Cross-Functional Team Collaboration
- Scenarios and Use Cases
Languages
Creole
Full Professional
Timeline
Quality Assurance Analyst
Kroll
05.2022 - Current
CASE INFORMATION SPECIALIST FOR THE PERSONAL INJURY DEPT./ MORGAN & MORGAN P.A.
Morgan & Morgan P.A.
09.2018 - 01.2019
PRE-SUIT INVESTIGATOR / MORGAN & MORGAN P.A.
Morgan & Morgan P.A.
07.2018 - 09.2018
TEAM LEAD / MORGAN & MORGAN P.A.
Morgan & Morgan P.A.
09.2017 - 07.2018
INTAKE SPECIALIST / MORGAN & MORGAN P.A.
Morgan & Morgan P.A.
04.2016 - 09.2017
Bachelor of Arts - Psychology
Medgar Evers College of The City University of New York
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