Reginald King
Irving,TX
Summary
- Dedicated [Customer Service/Tech] specialist with an extensive history of accomplishing company objectives through regular and coordinated methods. Ability to operate under pressure and adapt to unforeseen events and obstacles in order to best improve the organizational brand.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
One Touch
One Touch Technologies
09.2022 - 07.2023
- Interacted successfully with clients in order to establish connections and foster relationships.
- New staff were instructed on proper protocol and customer service requirements.
- Team members were trained and guided to maintain high productivity and performance metrics.
- Handled difficult customers and clients in order to assist lower-level personnel and provide exceptional customer service.
- Helped with team member recruitment, hiring, and training.
- Employees were scheduled for shifts based on customer volume and employee strengths.
- Reduced budgetary spending by successfully obtaining better contract terms.
Police Athletic League
City Of Tampa
02.2019 - 03.2023
- Worked to build and strengthen team unity and spirit.
- Sports equipment was maintained and responsibility was assumed.
- Responded to consumer demands by providing exceptional help and customized recommendations to meet their needs.
- When working with clients and personnel, shown high energy and professionalism.
- Responded to requests, assisted with product selection, and handled ordering operations to provide exceptional customer service.
- Collaborated with team members to improve customer service and exceed team goals through high client satisfaction rates.
- Looked for methods to improve processes and services.
- During service, account management, and order calls, I promoted available products and services to customers.
- Calculated correct order totals, updated finances, and kept detailed inventory records.
- Cash drawers in several checkout stations were monitored to ensure an adequate cash supply.
Education
Associate Degree - Information Technology
Hillsborough Community College
Tampa, FL08.2024
High School Diploma -
Blake High School
Tampa, FL05.2022
Skills
- Optimization of Performance Programs
- Office Administration
- Techniques for Resolving Conflicts
- Upkeep of the Business Leadership Database
- Work in Production
Baseball
Baseball enthusiast with extensive athletic experience. Baseball professional with a great attitude and determination to succeed who is highly organized and motivated. Experienced baseball player adept in performing under duress, whether in a team context or on his own. Maintaining myphysical condition, trying to keep opposing players from scoring, hitting home runs, fulfilling media obligations, and making public appearances.
Timeline
One Touch
One Touch Technologies
09.2022 - 07.2023
Police Athletic League
City Of Tampa
02.2019 - 03.2023
Associate Degree - Information Technology
Hillsborough Community College
High School Diploma -
Blake High School