Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Additional Information
Timeline
Technical Tools
Technical Tools
Technical Tools
Hi, I’m

Reginald Moore Jr.

Summary

Hands-on Individual contributor Information Technology Leader in both Software Engineering & DevOps Engineering with several years of industry experience and a proven track record of architecting and delivering reliable coupled with scalable systems in a variety of areas, such as internet/e-commerce, network management/security, financial systems, and Healthcare Systems. Strong knowledge of Agile and various SDLC methodologies with hands-on experience in test planning, test condition design, documentation, execution, troubleshooting and maintenance. Allowing Companies to grow and sustain quality as well as fast efficient delivery. Consistent record of success in leading multiple projects simultaneously in dynamic, demanding environments. Highly focused on adhering to organizational missions and philosophy while positively impacting bottom line and daily performance. Excellent analytical, problem solving, interpersonal and client interaction skills.

Overview

18
years of professional experience
1
Certificate

Work History

Dealerware LLC

Senior Software Engineering Manager
07.2023 - Current

Job overview

  • Build and then manage a Development Operations Pipeline and Modernization for 30 + Scrum size Organization
  • Creating Budget forecasting for Quality Engineering and Performance Testing Improvements, support automation improvements for Release Management Documentation
  • Direct Manger of a team of 90 SDET and Software Engineers dual located in US & India locations
  • Direct Technical lead for 2 full stack agile teams
  • Team NPS scores with our client went up 45 % while moving my team from software engineers to full stack engineers
  • Hands on Development for JUnit, Selenium, & SOAPUI coding and also developed Jenkins builds as well as being a GitHub Code Reviewer
  • Site Leader for the TDP (Technology Development Program) which I help develop recent college graduates who have joined our company
  • Developed & Designed a Web Portal that help automatically created Test Automation scripts for non-testing and client testing resources
  • Identification of pain points and process that can be enhanced to create a Continuous Integration Pipeline for our SDLC for our current stack and future modernization
  • Operationalized and then implement Automation process for our release management, environments for development, integration testing, and documentation for Release Support
  • I was able to help my organization create several process improvements and saved the organizations over 500K the first 6 Months100 % Automation Penetration after being at 20% previous year
  • 2019 -“Make It Happen Award Winner”, Outstanding Software Engineer of the Year.
  • Optimized software development processes by implementing Agile methodologies, leading to improved project efficiency.
  • Led cross-functional teams for successful product launches and updates, enhancing end-user satisfaction.
  • Mentored junior developers and promoted professional growth within the team, resulting in increased productivity levels.
  • Spearheaded software architecture design and implementation, ensuring scalability and maintainability of applications.
  • Collaborated closely with stakeholders to gather requirements and translate them into technical solutions, aligning business objectives with development efforts.
  • Introduced code review practices that significantly improved code quality and reduced bug occurrences in production environments.
  • Implemented continuous integration and deployment pipelines, streamlining the release process and reducing time-to-market for new features.
  • Championed best practices for coding standards, documentation, testing, and performance optimization across the team.
  • Managed multiple projects simultaneously while meeting strict deadlines and maintaining a high standard of work quality.
  • Evaluated emerging technologies to identify opportunities for innovation and competitive advantage in product offerings.
  • Increased operational efficiency by automating repetitive tasks using custom-built tools or integrating third-party solutions as necessary.
  • Oversaw budget planning and resource allocation for software engineering projects, ensuring optimal utilization of resources without compromising on quality or timeline goals.
  • Established an open communication culture within the team that fostered collaboration, knowledge sharing, and timely issue resolution.
  • Delivered major performance improvements through careful analysis of system bottlenecks and implementation of targeted optimizations.
  • Drove technology migration initiatives successfully, minimizing disruptions to ongoing operations while maximizing benefits from updated platforms or tools.
  • Fostered a culture of learning within the team, encouraging continuous skill development through training programs and industry conferences.
  • Developed disaster recovery plans and ensured data backup procedures were in place to safeguard critical information assets.
  • Championed diversity and inclusion in recruitment efforts while maintaining a focus on attracting top talent for software engineering roles.

Optum, UnitedHealth Group

Director of Software Engineering/DevOps Engineer
10.2017 - 07.2021

Job overview

  • Increased software development efficiency by implementing Agile methodologies and refining project management processes.
  • Streamlined the code review process for faster deployment, reducing time to market for new product features.
  • Developed high-performing engineering teams by recruiting top talent and fostering a culture of continuous improvement.
  • Optimized resource allocation, leading to more efficient use of budget and better overall project outcomes.
  • Collaborated with cross-functional teams to deliver innovative software solutions that met customer needs and exceeded expectations.
  • Implemented best practices in software architecture, resulting in increased system stability and reduced maintenance costs.
  • Championed the adoption of cloud-based technologies, enhancing scalability and reliability across the organization''s software portfolio.
  • Established effective communication channels between teams, improving collaboration and accelerating product development timelines.
  • Enhanced user experience by collaborating closely with UX/UI designers throughout the development process.
  • Transformed organizational culture into one focused on innovation and continuous learning, leading to more creative problem-solving approaches.
  • Oversaw the development and delivery of “Strike,” an internal ID security platform, managing a team of 20 engineers, and ensuring timely and high-quality project completion.
  • Directed Product Management for security projects, aligning with business objectives, resulting in a 40% improvement in data protection measures.
  • Implemented Agile methodologies, reducing project completion cycles by 25% while maintaining a 15% increase in project quality.
  • Mentored and coached a team of junior product managers, resulting in their promotion and 30% improvement in project delivery efficiency.
  • Led cross-functional workshops on IT governance solutions, influencing organizational change that led to a 20% enhancement in compliance
  • 2019 Engineering of year award winner (Make it Happen)

Biotelemetry/Life Watch Technology

Director of Quality Engineering
06.2016 - 09.2017

Job overview

  • Director for 10 person off shore team and 7 on shore Engineers and 2 contractors based in US
  • Identified then Implemented New DevOps and Software Release management tools
  • Hands on Development of Quality Engineer software as well as coaching other members
  • Charged with Creating, and maintaining Lower Integration Testing Environment.
  • Led a cross-functional team to develop and execute comprehensive quality assurance plans for products and services.
  • Improved overall product quality by implementing robust testing methodologies and streamlining process improvements.
  • Conducted root cause analysis for product defects and implemented corrective actions, resulting in reduced return rates and increased customer satisfaction.

Market 6

Quality Assurance Project Lead Engineer
10.2015 - 05.2016

Job overview

  • Test Kroger Engines using C # automation and developing ETL QA process
  • Responsible for management, mentoring, training, and organizing the work within the QE Team
  • Developed DevOps Strategy for Continuous Delivery Pipeline
  • Managed a team of Engineers with a scrum team including Development, Quality Engineering and Infrastructure disciplines.

GOGO Air

Middleware Lead Quality Assurance Engineer
07.2012 - 10.2015

Job overview

  • Initially the Lead Member of Cross Functional team that dealt with Post Production Triage which used DevOps principals to create quick fixes to high value and targeted production issues
  • Eventually became Lead Managing Engineer for QA Middleware Team with hands on automation development and training
  • Establish Quality KPIs to provide to our business team the impact of our development change to Agile and guided our management staff on how create full stack developers
  • Developed and implemented new Production Continuous Regression Suite to monitor Code Changes overnight
  • Developed high-level QA strategies and drive them through implementation via a collaborative and hands-on approach.

Consumer Reports

Lead Quality Assurance Engineer
03.2008 - 07.2012

Job overview

  • Hands-On Automated & Manual web applications testing using Oracle database, JSP, & other programming software
  • As part of my role I was Lead Tester for all e-Commerce Feed & e-Commerce Credit Card Verification Projects
  • Worked with Financial Reporting and Financial Overview teams with issues dealing with Refunds, Chargebacks, & Financial Recovery
  • Developed and implemented new Mobile SDK Testing Suite and automation tools
  • Completed 4 courses at Learning Tree International: Business Analysis How to Create Requirements (Course 292), Agile Project Management with Scrum (Course 918), Software Testing Training (Course 9183), & Public Speaking (Course 903).

MLB Advanced Media

Lead Automation Quality Engineer
05.2006 - 03.2008

Job overview

  • Hands on Software Development Engineer, tasked with creating automated and manual test using Selenium Open Source Web Driver
  • Helped the Engineering team's early adoption to JUnit & TestNG
  • Developed Testing Procedures & Implement New Test strategies based upon communication with Software Development Groups for the web site release
  • Managed On shore and off shore automation engineers.

Education

Morgan State University
Baltimore, MD

BS, Management Information Systems & Sciences
05.2001

Skills

  • Performance Optimization
  • Continuous Integration
  • Quality Assurance
  • Artificial Intelligence
  • Agile Methodologies
  • Strategic Planning
  • Machine Learning
  • Cloud Computing
  • Continuous Deployment
  • User Experience Design
  • Data Analysis
  • Security Best Practices
  • Team Building
  • Cross-functional Collaboration
  • Microservices Architecture
  • DevOps Practices
  • Technical Leadership
  • Software Development Life Cycle
  • Big Data Technologies
  • Product Management
  • Agile Framework
  • Security Planning
  • Project Lifecycle Management
  • Infrastructure Planning
  • User Support

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 4 in the development of Unleash Upgrade.
  • Achieved Improved 20 Point NPS Score Increase by introducing Low Code Development Tools for Customer Support tasks.
  • Documented and resolved Quality Software issues which led to 20 % Improvement each Quarter.
  • Supervised team of 20 staff members.

Certification

  • SAFe Dev Ops Practitioner, 2019
  • SAFe Agile Practitioner, 2019

Languages

Java
C
COBOL
Visual Basic
Selenium WebDriver
TestNG
Apache JMeter
SOAPUI
Cucumber
PERL
JavaScript
Angular JS
French

Additional Information

I am a collaborative problem-solver with a warm sense of humor. My compassion, openness, and honesty allow me to lead with accountability and help my team to solve problems and not feel alone. I am also skilled at motivating others to move forward and be successful.

As a Full Stack Engineering Manager/Director, I have more than 20 years of experience in software development, testing, DevOps, implementation, and project management. I have contributed to the successful delivery of various database, web, and client-server applications.

I am a certified SAFE Development Operations practitioner and believe in coding for quality, efficiency, and simplicity to provide the best value to customers. I have a strong understanding of SDLC methodologies and hands-on experience in test planning, design, documentation, execution, troubleshooting, and maintenance.

I have a consistent track record of managing multiple projects simultaneously in dynamic, demanding environments. I am highly focused on adhering to organizational missions and philosophies while positively impacting bottom-line performance and daily operations.

My excellent analytical, problem-solving, interpersonal, and client interaction skills make me an asset to any team.

Timeline

Senior Software Engineering Manager

Dealerware LLC
07.2023 - Current

Director of Software Engineering/DevOps Engineer

Optum, UnitedHealth Group
10.2017 - 07.2021

Director of Quality Engineering

Biotelemetry/Life Watch Technology
06.2016 - 09.2017

Quality Assurance Project Lead Engineer

Market 6
10.2015 - 05.2016

Middleware Lead Quality Assurance Engineer

GOGO Air
07.2012 - 10.2015

Lead Quality Assurance Engineer

Consumer Reports
03.2008 - 07.2012

Lead Automation Quality Engineer

MLB Advanced Media
05.2006 - 03.2008

Morgan State University

BS, Management Information Systems & Sciences

Technical Tools

  • Java
  • JavaScript
  • Net
  • XML
  • J2EE
  • HTML
  • TCIP/IP
  • REST
  • SOAP
  • SOA
  • Visual Studio
  • Eclipse
  • SQL
  • MS SQL Server
  • Oracle
  • MySQL
  • JUnit
  • TestNG
  • Chef
  • Puppet
  • GitHub
  • JQuery
  • C
  • C++
  • Spring Framework
  • Hibernate
  • Maven
  • Jenkins
  • Cucumber
  • HP LeanFT
  • Rational Developer
  • Unix
  • Linux
  • COBOL
  • Opsgenenie
  • Dynatrac
  • Sauce Labs
  • Appium
  • Synon
  • Amazon Cloud
  • Microsoft Azure Cloud
  • AngularJS

Technical Tools

  • Java
  • JavaScript
  • Net
  • XML
  • J2EE
  • HTML
  • TCIP/IP
  • REST
  • SOAP
  • SOA
  • Visual Studio
  • Eclipse
  • SQL
  • MS SQL Server
  • Oracle
  • MySQL
  • JUnit
  • TestNG
  • Chef
  • Puppet
  • GitHub
  • JQuery
  • C
  • C++
  • Spring Framework
  • Hibernate
  • Maven
  • Jenkins
  • Cucumber
  • HP LeanFT
  • Rational Developer
  • Unix
  • Linux
  • COBOL
  • Opsgenenie
  • Dynatrac
  • Sauce Labs
  • Appium
  • Synon
  • Amazon Cloud
  • Microsoft Azure Cloud
  • AngularJS

Technical Tools

  • Java
  • JavaScript
  • Net
  • XML
  • J2EE
  • HTML
  • TCIP/IP
  • REST
  • SOAP
  • SOA
  • Visual Studio
  • Eclipse
  • SQL
  • MS SQL Server
  • Oracle
  • MySQL
  • JUnit
  • TestNG
  • Chef
  • Puppet
  • GitHub
  • JQuery
  • C
  • C++
  • Spring Framework
  • Hibernate
  • Maven
  • Jenkins
  • Cucumber
  • HP LeanFT
  • Rational Developer
  • Unix
  • Linux
  • COBOL
  • Opsgenenie
  • Dynatrac
  • Sauce Labs
  • Appium
  • Synon
  • Amazon Cloud
  • Microsoft Azure Cloud
  • AngularJS

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Reginald Moore Jr.