Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Additional Information
Timeline

Reginald Moore Jr.

If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake

Summary

Hands-on Individual contributor Information Technology Leader in both Software Engineering & DevOps Engineering with several years of industry experience and a proven track record of architecting and delivering reliable coupled with scalable systems in a variety of areas, such as internet/e-commerce, network management/security, financial systems, and Healthcare Systems. Strong knowledge of Agile and various SDLC methodologies with hands-on experience in test planning, test condition design, documentation, execution, troubleshooting and maintenance. Allowing Companies to grow and sustain quality as well as fast efficient delivery. Consistent record of success in leading multiple projects simultaneously in dynamic, demanding environments. Highly focused on adhering to organizational missions and philosophy while positively impacting bottom line and daily performance. Excellent analytical, problem solving, interpersonal and client interaction skills. Adaptable Software Engineering Manager keen to wrangle multiple simultaneous projects into streamlined, cohesive and profitable efforts. Firm believer in holistic and collaborative management strategies. Thrives on providing exceptional oversight and hands-on guidance guaranteed to improve throughput figures and quality metrics.

Overview

19
19
years of professional experience
1
1
Certificate

Work History

Senior Software Engineering Manager

Dealerware LLC
07.2023 - Current
  • Managed and guided the development of a robust continuous software development team, overseeing operational engineering teams, including Quality and Tier 2 Support.
  • Directed multiple full-stack Agile teams, achieving a 30% improvement in team NPS scores while managing onshore and offshore resources.
  • Built and motivated high-performing teams by blending managed services and in-house resources, reducing capital expenditures by over 20% annually.
  • Established an engineering culture of discovery and excitement, fostering innovation and team engagement.
  • Partnered with senior leadership to align data science strategies with business goals, fostering collaboration across departments.
  • Cultivated strong relationships with stakeholders, customers, and vendors, ensuring alignment on strategic initiatives and long-term growth.
  • Empowered teams with actionable insights through real-time analytics and transparent reporting, enhancing decision-making processes.
  • Achieved key metrics, including a 50% reduction in tech debt backlog, 30% improvement in platform quality metrics quarter-over-quarter, and meeting or exceeding all company OKRs by streamlining development processes and increasing delivery predictability.
  • Improved throughput delivery to 61% and predictive accuracy to 51% EOY, aligning with company strategic goals.
  • Successfully introduced the Swarmia tool to the enterprise, enabling enhanced reporting and team performance tracking.
  • Oversaw, designed, and implemented user story templates in Jira to standardize and optimize Agile workflows.
  • Drove quality platform improvements by 30% each quarter, delivering measurable efficiency and customer satisfaction increases.
  • Led initiatives to establish key metrics and reporting systems using Swarmia, enabling data-driven decision-making across teams.
  • Ensured rigorous technical reviews prior to planning and grooming sessions, enhancing development accuracy and reducing rework.
  • Cultivated strong partnerships with customers, vendors, and community leaders, fostering collaboration and long-term success.
  • Negotiated high-value contracts to maximize profitability while mitigating risks, ensuring a balanced approach to organizational growth.
  • Directed financial planning and budgeting processes, reducing capital expenditures by over 20% annually while maximizing ROI.
  • Identified new revenue streams through strategic partnerships and innovative approaches to business opportunities.

Director of Data Engineering / Director Software Quality Engineering / Director of Software Engineering

Optum, UnitedHealth Group
10.2017 - 07.2021
  • Managed and Directed Data Scientist team, that developed Identity Software for IT Security
  • Increased software development efficiency by implementing Agile methodologies and refining project management processes
  • Streamlined the code review process for faster deployment, reducing time to market for new product features
  • Developed high-performing engineering teams by recruiting top talent and fostering a culture of continuous improvement
  • Optimized resource allocation, leading to more efficient use of budget and better overall project outcomes
  • Collaborated with cross-functional teams to deliver innovative software solutions that met customer needs and exceeded expectations
  • Implemented best practices in software architecture, resulting in increased system stability and reduced maintenance costs
  • User Support
  • Implemented real-time analytics, enabling faster insights and improved business responsiveness.
  • Reduced time-to-market for new features by adopting Agile methodologies within the Data Engineering team.

Director of Quality Engineering

Biotelemetry/Life Watch Technology
06.2016 - 09.2017
  • Director for 10 person off shore team and 7 on shore Engineers and 2 contractors based in US
  • Identified then Implemented New DevOps and Software Release management tools
  • Hands on Development of Quality Engineer software as well as coaching other members
  • Charged with Creating, and maintaining Lower Integration Testing Environment
  • Led a cross-functional team to develop and execute comprehensive quality assurance plans for products and services
  • Improved overall product quality by implementing robust testing methodologies and streamlining process improvements
  • Conducted root cause analysis for product defects and implemented corrective actions, resulting in reduced return rates and increased customer satisfaction.
  • Evaluated new technologies for potential integration into existing systems, enhancing data collection capabilities that supported informed decision-making processes around quality control measures.
  • Drove root cause analysis investigations for customer complaints, implementing corrective actions that reduced recurrence rates and improved client retention.
  • Collaborated with suppliers to enhance their understanding of our quality requirements, fostering strong relationships built on trust and transparency.

Quality Assurance Project Lead Engineer

Market 6
10.2015 - 05.2016
  • Test Kroger Engines using C # automation and developing ETL QA process
  • Responsible for management, mentoring, training, and organizing the work within the QE Team
  • Developed DevOps Strategy for Continuous Delivery Pipeline
  • Managed a team of Engineers with a scrum team including Development, Quality Engineering and Infrastructure disciplines.

Middleware Lead Quality Assurance Engineer

GOGO Air
07.2012 - 10.2015
  • Initially the Lead Member of Cross Functional team that dealt with Post Production Triage which used DevOps principals to create quick fixes to high value and targeted production issues
  • Eventually became Lead Managing Engineer for QA Middleware Team with hands on automation development and training
  • Establish Quality KPIs to provide to our business team the impact of our development change to Agile and guided our management staff on how create full stack developers
  • Developed and implemented new Production Continuous Regression Suite to monitor Code Changes overnight
  • Developed high-level QA strategies and drive them through implementation via a collaborative and hands-on approach.
  • Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
  • Created test cases and test scripts to maintain cohesive team approach to product development.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Drove corrective actions to accomplish project closure and recurrence control.
  • Ensured compliance with industry standards and best practices through regular audits and process improvements.

Lead Quality Assurance Engineer

Consumer Reports
03.2008 - 07.2012
  • Hands-On Automated & Manual web applications testing using Oracle database, JSP, & other programming software
  • As part of my role I was Lead Tester for all e-Commerce Feed & eCommerce Credit Card Verification Projects
  • Worked with Financial Reporting and Financial Overview teams with issues dealing with Refunds, Chargebacks, & Financial Recovery
  • Developed and implemented new Mobile SDK Testing Suite and automation tools
  • Completed 4 courses at Learning Tree International: Business Analysis How to Create Requirements (Course 292), Agile Project Management with Scrum (Course 918), Software Testing Training (Course 9183), & Public Speaking (Course 903).

Lead Automation Quality Engineer

MLB Advanced Media
05.2006 - 03.2008
  • Hands on Software Development Engineer, tasked with creating automated and manual test using Selenium Open Source Web Driver
  • Helped the Engineering team's early adoption to JUnit & TestNG
  • Developed Testing Procedures & Implement New Test strategies based upon communication with Software Development Groups for the web site release
  • Managed On shore and off shore automation engineers.

Education

BS, Management Information Systems & Sciences - Information Technology

Morgan State University, Baltimore, MD
05.2001
  • Distinguish Honor Scholarship Recipient

Skills

  • Performance Optimization
  • Organizing Chaos by Streamlining Complexity
  • Continuous Integration/Deployment Quality Assurance
  • Artificial Intelligence & Machine Learning
  • Agile Methodologies & Strategic Planning
  • Cloud Computing
  • User Experience Design
  • Data Analysis
  • Security Best Practices
  • Team Building & Cross-functional Collaboration
  • Microservices Architecture
  • Technical Leadership & SDLC
  • Big Data Technologies
  • Product Management
  • Infrastructure Planning
  • Project Lifecycle Management
  • Java
  • C
  • Python
  • PySpark
  • Selenium WebDriver
  • TestNG
  • Apache JMeter
  • Node Js
  • Cucumber
  • Ruby
  • JavaScript
  • Angular JS
  • French
  • Software development life cycle
  • Internet of Things
  • Machine Learning
  • DevOps Practices
  • Software Architecture
  • Security best practices
  • Web application development
  • Cybersecurity best practices
  • Teamwork and Collaboration
  • Organizational Skills
  • Decision-Making
  • Relationship Building
  • Team building
  • Time management abilities
  • Problem-solving aptitude
  • Budget Control

Certification

  • SAFe Dev Ops Practitioner, 2019
  • SAFe Agile Practitioner, 2019

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 4 in the development of Unleash Upgrade.
  • Achieved Improved 20 Point NPS Score Increase by introducing Low Code Development Tools for Customer Support tasks.
  • Documented and resolved Quality Software issues which led to 20 % Improvement each Quarter.
  • Supervised team of 20 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

I am a collaborative problem-solver with a warm sense of humor. My compassion, openness, and honesty allow me to lead with accountability and help my team to solve problems and not feel alone. I am also skilled at motivating others to move forward and be successful.As a Full Stack Engineering Manager/Director, I have more than 20 years of experience in software development, testing, DevOps, implementation, and project management. I have contributed to the successful delivery of various database, web, and client-server applications.I am a certified SAFE Development Operations practitioner and believe in coding for quality, efficiency, and simplicity to provide the best value to customers. I have a strong understanding of SDLC methodologies and hands-on experience in test planning, design, documentation, execution, troubleshooting, and maintenance.I have a consistent track record of managing multiple projects simultaneously in dynamic, demanding environments. I am highly focused on adhering to organizational missions and philosophies while positively impacting bottom-line performance and daily operations.My excellent analytical, problem-solving, interpersonal, and client interaction skills make me an asset to any team.

Timeline

Senior Software Engineering Manager - Dealerware LLC
07.2023 - Current
Director of Data Engineering / Director Software Quality Engineering / Director of Software Engineering - Optum, UnitedHealth Group
10.2017 - 07.2021
Director of Quality Engineering - Biotelemetry/Life Watch Technology
06.2016 - 09.2017
Quality Assurance Project Lead Engineer - Market 6
10.2015 - 05.2016
Middleware Lead Quality Assurance Engineer - GOGO Air
07.2012 - 10.2015
Lead Quality Assurance Engineer - Consumer Reports
03.2008 - 07.2012
Lead Automation Quality Engineer - MLB Advanced Media
05.2006 - 03.2008
Morgan State University - BS, Management Information Systems & Sciences, Information Technology

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Reginald Moore Jr.