Reginald Nera
Renton,WA
Summary
I have over 10 plus years in customer service role and a skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to join my team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Specialist
Securitas Security Services USA
Bellevue, WA
09.2023 - Current
- Monitored network traffic to detect unauthorized access attempts or malicious activities.
- Responded to incidents of workplace violence and unruly behavior on company property.
- Performed security clearance processing for company employees.
- Monitored CCTV and alarm systems for signs of unauthorized access or breaches.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Mailroom Clerk
Swiss Post Solutions
Bellevue, WA
04.2022 - 09.2023
- Received and sorted incoming mail, packages, and courier deliveries.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Processed international mailings according to customs regulations through DHL and UPS
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Operated postage meter machines to prepare outgoing letters and parcels for mailing.
- Performed data entry activities into various databases related to the processing of mail items.
- Provided customer service assistance with inquiries regarding postal services.
- Ensured compliance with safety standards and procedures when handling large volumes of mail pieces.
- Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.
- Utilized automated systems for tracking shipments and managing mailing lists.
- Provided support in organizing special events such as conferences or workshops involving mass mailing operations.
- Monitored stock levels of office supplies used in the mailroom department.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
Delivery/Counter Sales
Platt Electrical Supply
Bellevue, WA
09.2018 - 03.2022
- Greeted customers and provided excellent customer service.
- Assisted customers with product selections, ensuring their satisfaction.
- Operated cash register to process payments accurately and efficiently.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Processed returns and exchanges according to company policies.
- Answered customer inquiries regarding products, services.
- Resolved customer complaints in a professional manner.
- Enforced store policies regarding payment methods, returns and exchanges.
- Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
- Resolved customer issues and concerns quickly to promote better service and keep lines moving.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
Caregiver
Asian Counseling and Referral Services
Seattle, WA
01.2011 - 08.2018
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Education
High School Diploma -
Chief Sealth
Seattle, WA06-1992
Some College (No Degree) - IT
Strayer University
Rockville, MDSkills
- Threat Management
- Vulnerability Assessment
- Security
- Policy Development
- Policy updates
- Incident Response
- Sales/Customer Service
- Personal Client Care
Certification
Completed certification for Amazon security ASA 2023 and 2024
Languages
English
Professional
Affiliations
- Enjoying sports, recreational activities with friends and also volunteering at religious activity.
References
References available upon request.
Timeline
Security Specialist
Securitas Security Services USA
09.2023 - Current
Mailroom Clerk
Swiss Post Solutions
04.2022 - 09.2023
Delivery/Counter Sales
Platt Electrical Supply
09.2018 - 03.2022
Caregiver
Asian Counseling and Referral Services
01.2011 - 08.2018
High School Diploma -
Chief Sealth
Some College (No Degree) - IT
Strayer University
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