Reginald Perpignan
Blairstown
Summary
Dynamic Equipment Service Technician with over 10 years of experience in the repair, servicing, maintenance, and calibration of medical devices. Proven track record in delivering exceptional customer service and adept at troubleshooting complex issues while ensuring strict regulatory compliance. Expertise in collaborating with healthcare providers to meet specific equipment needs and provide efficient repair solutions. Committed to enhancing patient safety and eager to contribute to a forward-thinking organization dedicated to advancing healthcare technology and improving patient care.
Overview
15
15
years of professional experience
Work History
Equipment Service Technician
MR Therapeutics LLC
Blairstown, New Jersey
01.2020 - 04.2025
- Executed maintenance repairs and calibrations on physical therapy equipment, enhancing operational efficiency for clinic directors and center managers.
- Engaged in problem-solving processes for equipment malfunctions, acquiring essential troubleshooting skills.
- Monitored and organized inventory of spare parts and supplies, guaranteeing readiness for urgent repair needs.
- Executed detailed documentation of maintenance activities, contributing to compliance and operational integrity.
- Conducted routine maintenance on various therapeutic devices, enhancing reliability and extending equipment lifespan.
- Trained junior technicians on equipment handling procedures, fostering skill development and adherence to safety standards.
- Assisted in troubleshooting complex technical issues using diagnostic software, improving resolution efficiency by 30%.
- Reduced downtime for clients through timely completion of repairs and proactive communication regarding equipment status.
- Delivered exceptional customer service through clear communication, timely updates, and attention to detail during on-site visits.
- Removed worn or faulty components for replacement or repair.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Repaired machinery and equipment according to manufacturer specifications.
- Maintained meticulous records of all repair work that was made to machines and equipment.
Suites Manager
Delaware North Sportservice
East Rutherford, NJ
06.2014 - 01.2020
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Oversaw daily operations, ensuring compliance with quality and safety standards.
- Implemented inventory management systems, enhancing stock control accuracy and availability.
- Managed scheduling and resource allocation, optimizing labor costs while maintaining service levels.
- Oversaw daily suite inspections, identifying areas for improvement and ensuring prompt resolution of any identified issues.
- Enhanced guest satisfaction by addressing and resolving issues promptly and efficiently.
- Utilized advanced problem-solving skills to address any guest concerns or complaints effectively while maintaining composure under pressure situations.
- Streamlined team communication, fostering a positive work environment focused on exceptional service delivery.
- Ensured consistent compliance with company policies and industry regulations through regular audits and policy reviews.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
Equipment Service Technician
Current Therapeutics
Randolph, New Jersey
02.2015 - 01.2020
- Maintained, repaired, serviced and calibrated a wide range of medical devices and equipment, ensuring their reliable performance.
- Performed scheduled maintenance on physical therapy stim/combo ultrasound units, hi lo/ treatment tables, cardio/strength machines and other equipment, resulting in a decrease in equipment failures by 20%.
- Managed inventory of replacement parts and tools, ensuring availability for timely repairs and minimizing downtime.
- Maintained accurate service records, adhering to company standards and ensuring proper documentation for warranty claims.
- Streamlined service procedures for faster turnaround time, improving overall customer satisfaction.
- Troubleshoot complex equipment issues and swiftly resolved them, minimizing equipment downtime and ensuring uninterrupted patient care.
- Collaborated with medical staff to identify and address specific equipment needs, resulting in improved efficiency and patient satisfaction.
Suite Runner
Delaware North Sportservice
East Rutherford, NJ
10.2010 - 06.2014
- Delivered exceptional service to suite guests, ensuring a high-quality dining experience.
- Coordinated timely food and beverage deliveries, maintaining operational efficiency during events.
- Assisted with inventory management, tracking supplies to ensure optimal stock levels.
- Collaborated with kitchen staff to fulfill special requests and dietary needs accurately.
- Maintained a clean and organized suite environment, ensuring customer satisfaction and comfort.
- Adapted quickly to changes in event schedules or menu offerings while maintaining high levels of customer service at all times.
- Enhanced guest experience by promptly delivering food and beverages to suites during events.
- Assisted in training new Suite Runners, sharing best practices for efficiency and customer service.
- Assisted wait staff with timely food delivery and guest requests.
- Maintained clean and safe work environment.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Education
High School Diploma -
Avenel Middlesex Campus
Rahway, NJ05-2001
Skills
- Medical device repair
- Calibration
- Troubleshooting
- Equipment maintenance
- Customer service
- Documentation
- Inventory management
- Regulatory compliance
LANGUAGES
English Proficient
STRENGTHS
- Problem-solving: Consistently resolved complex technical issues resulting in improved equipment functionality and reduced downtime.
- Attention to Detail: Meticulously inspected and calibrated biomedical equipment to ensure optimal performance and compliance with regulations.
- Customer Service: Provided exceptional customer service, building rapport with healthcare providers and addressing their technology-related concerns.
Timeline
Equipment Service Technician
MR Therapeutics LLC
01.2020 - 04.2025
Equipment Service Technician
Current Therapeutics
02.2015 - 01.2020
Suites Manager
Delaware North Sportservice
06.2014 - 01.2020
Suite Runner
Delaware North Sportservice
10.2010 - 06.2014
High School Diploma -
Avenel Middlesex Campus