Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Reginald Ratcliff IV

Houston,TX

Summary

Certified IT professional with hands-on experience in both technical support and customer service. Skilled in troubleshooting, hardware setups, network support, and customer-facing roles. Seeking a position as an IT Help Desk or Support Technician to leverage my technical expertise and exceptional communication skills to contribute to a dynamic team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
09.2023 - Current
  • Provide support for internal tech systems, ensuring smooth operations and troubleshooting issues with equipment.
  • Maintain an efficient and safe working environment, helping to streamline operations and optimize productivity.
  • Developed technical troubleshooting skills for internal equipment and processes, ensuring minimal downtime.

Overnight Inbound Associate

Target
10.2022 - 05.2024
  • Leveraged technical skills to support point-of-sale systems and assisted with in-store tech troubleshooting.
  • Ensured all tech equipment was functioning correctly during late-night shifts, minimizing disruptions for team members.
  • Helped maintain and stock merchandise while providing excellent customer service, fostering a positive shopping experience.

Stock Associate

Hobby Lobby
01.2020 - 12.2022
  • Delivered exceptional customer service, assisting customers with product questions and offering technical support for POS systems.
  • Contributed to the store’s efficient operations by managing inventory and maintaining stock accuracy.
  • Assisted in building store displays and managing returns, improving customer satisfaction and store organization.

Tire Technician

Discount Tire
01.2020 - 01.2021
  • Performed tire inspections, rotations, and balancing, ensuring safety protocols were followed.
  • Provided strong customer service by addressing customer concerns and offering technical advice regarding tire care and maintenance.

Front End Associate

Walmart
01.2019 - 01.2021
  • Acted as the first point of contact for customers, providing expert assistance with POS systems and solving tech-related issues.
  • Delivered top-notch customer service by addressing customer inquiries, resolving issues, and maintaining a positive shopping atmosphere.
  • Trained in basic IT troubleshooting, POS maintenance, and responding to customer requests in a timely and professional manner.

Education

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HCC (Houston Community College)

High School -

Cypress Ridge
01.2020

Skills

  • IT Support
  • Troubleshooting (Hardware/Software)
  • Customer Service
  • Networking (TCP/IP, DHCP, DNS)
  • Windows OS & Mac OS
  • Microsoft Office Suite
  • Point-of-Sale (POS) Systems
  • Ticketing Systems (ServiceNow)
  • Excellent communication and problem-solving skills

Certification

  • CompTIA A+ Certification
  • Certified Network Technician (NetCom Learning)

Accomplishments

  • Reduced downtime by 60% at Amazon by proactively recalibrating conveyor belts to avoid unnecessary delays.
  • Trained and mentored new associates on POS system usage and troubleshooting at Walmart and Hobby Lobby.

Timeline

Warehouse Associate

Amazon
09.2023 - Current

Overnight Inbound Associate

Target
10.2022 - 05.2024

Stock Associate

Hobby Lobby
01.2020 - 12.2022

Tire Technician

Discount Tire
01.2020 - 01.2021

Front End Associate

Walmart
01.2019 - 01.2021

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HCC (Houston Community College)

High School -

Cypress Ridge

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Reginald Ratcliff IV