REGINALD ROBINSON Jr.
Grand Prairie
Summary
Experienced warehouse and logistics professional with a background in order fulfillment, shipping operations, and team coordination. Served as a Process Coordinator leading seasonal teams through hands-on training, task oversight, and workflow improvements in fast-paced environments. Currently pursuing a BBA with a concentration in Cybersecurity, eager to learn more and contribute my skills in threat detection, system security, and technical troubleshooting.
Overview
5
5
years of professional experience
Work History
Customer Relations Coordinator
Omni Logistics
Euless, TX
10.2025 - Current
- Facilitated communication between clients and operations teams to enhance service delivery.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Served as the primary point of contact for customers regarding shipments, orders, and service inquiries.
- Monitored and tracked inbound and outbound shipments to ensure on-time delivery.
- Resolved customer concerns by investigating shipment delays, damages, and delivery discrepancies.
- Communicated with carriers, warehouse personnel, and internal departments to coordinate order fulfillment.
General Warehouse Worker / Forklift driver
Best Buy Warehouse
Lancaster, TX
05.2023 - 09.2025
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Collaborated with team members to meet daily productivity goals and maintain smooth warehouse operations.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
Seasonal Process Coordinator
Best Buy
Lancaster, TX
10.2024 - 03.2025
- Trained and supported a seasonal team of 10+ associates on warehouse processes, safety protocols, and productivity goals.
- Coordinated daily task assignments, monitored workflow, and ensured timely order fulfillment.
- Assisted in onboarding new hires by delivering hands-on training and answering process-related questions.
- Ensured compliance with OSHA and company safety standards in all operations.
- Acted as point of contact between team members and management to resolve workflow or performance issues.
Lead Truck Operator Part-Time
Amazon Warehouse
Lewisville, TX
11.2022 - 05.2023
- Ensured timely and safe delivery of packages to customers; picked up, transported, and dropped off packages; loaded/unloaded cargo; examined delivery trucks to ensure process was safe and secure and other duties as assigned.
- Secured cargo loads properly, preventing damage to goods during transport and improving customer satisfaction rates.
- Managed paperwork efficiently by submitting proof of delivery documents promptly upon completion of each job assignment.
Production Worker (Line Assistant Team Leader)
General Motors
Arlington, TX
04.2021 - 05.2023
- Used computerized equipment and conducted machine resets and quality checks; performed predictive, preventive, and reactive maintenance activities on all equipment in assigned work area and other assigned duties. Assisted production workers with line maintenance.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Education
BBA - Cyber Security
Strayer University
Grand Prairie, TX03.2027
AAS - General Studies
Owens Community College
Perrysburg, Ohio03.2021
Regents Diploma - undefined
Rush-Henrietta Senior High School
Henrietta, New York06.2016
Skills
- Data Encryption
- Microsoft suite
- Analytical Thinking
- SAP Proficient
- Time Management
- Malware Analysis
- Problem Solving
- Attention to Detail
- Data Protection
- Communication Skills
- Flexible and adaptable
- Multitasking
Timeline
Customer Relations Coordinator
Omni Logistics
10.2025 - Current
Seasonal Process Coordinator
Best Buy
10.2024 - 03.2025
General Warehouse Worker / Forklift driver
Best Buy Warehouse
05.2023 - 09.2025
Lead Truck Operator Part-Time
Amazon Warehouse
11.2022 - 05.2023
Production Worker (Line Assistant Team Leader)
General Motors
04.2021 - 05.2023
Regents Diploma - undefined
Rush-Henrietta Senior High School
AAS - General Studies
Owens Community College
BBA - Cyber Security
Strayer University