Reginald Smith
Birmingham,AL
Summary
Dedicated System Engineer with experience installing, configuring and monitoring network systems and infrastructures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems Engineer
Logista Solutions
04.2021 - Current
- Provide network support for 40+ schools and campuses
- Configure and install Cisco and HP network equipment including routers, switches and access points.
- Configure and install Cisco VoIP devices.
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Improved network performance by identifying and resolving technical issues in a timely manner.
Systems Administrator/Tier II Desktop Support
McWane Inc.
12.2019 - 04.2021
- Managed IT inventory and supply, including procurement of all corporate laptops, tablets and cell phones f
- Provide support in areas including; Active Directory, Cisco VOIP and VPN client support, LAN/WAN hardware support, PC and laptop imaging and migration
- Provide Level II Helpdesk/Desktop support for corporate helpdesk located in India.
IT Technician
Sain Engineering Associates
01.2019 - 10.2019
- Provided full IT support for all SEA staff and users, including all PC, laptop and printer support
- Managed all day to day functions of IT, to include but not limited to; AD management, VOIP system maintenance, firewall and VPN management, mail server maintenance and upgrades, and LAN/WAN hardware installations.
Desktop Support Specialist
Vulcan Materials Company (TEKSystems)
04.2017 - 11.2018
- Diagnosed and resolved end user support issues, along with installations of new equipment and migrations
- Utilized knowledge of Citrix, Virtual Session Support, Wireless, Network Wiring, LAN/WAN, Networking, Servers, Web conferencing, Terminals, PCs, Printers, Time Systems, Power Supplies and other IT technology as needed.
Jr. Solution Architect
Technical and Scientific Application, Inc.
02.2016 - 03.2017
Education
Bachelor of Science - Information Systems
University of Alabama At Birmingham
Birmingham, AL04.2016
Skills
- Microsoft Windows/Office, Windows Server, Active Directory
- Cisco switching/routing, Cisco wireless, Cisco VoIP
- TCP/IP, DNS, DHCP, VPN, Wireless, VoIP
- Network Support
- Network Hardware Integration
- Cisco Prime, Cisco Unified Call Manager (UCM), Cisco Unity, Cisco IOS
- Hardware and software installation
- HPE switching/routing
- Network Architecture
- Network infrastructure administration
Skills Certifications Accreditations
Experienced Network/PC Technician and User Support Specialist, with a strong knowledge of Microsoft Office, Active Directory, Windows Server, and MacOS. Working knowledge of Cisco OS, HPE switching and many other technologies regarding storage, networking and IT security. Experienced with cable management, desktop and server imaging, and computer/printer repair. CompTia A+ Certification.
Certification
CompTia A+
Cisco CCNA (in progress); expected completion July 2024
Military Service
United States Air Force Reserve, Senior Airman, 06/2006 - 06/2014, Aerospace Propulsion
Timeline
Systems Engineer
Logista Solutions
04.2021 - Current
Systems Administrator/Tier II Desktop Support
McWane Inc.
12.2019 - 04.2021
IT Technician
Sain Engineering Associates
01.2019 - 10.2019
Desktop Support Specialist
Vulcan Materials Company (TEKSystems)
04.2017 - 11.2018
Jr. Solution Architect
Technical and Scientific Application, Inc.
02.2016 - 03.2017
Bachelor of Science - Information Systems
University of Alabama At Birmingham
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