Santhoshi Parepally
Bangalore KA
Summary
Dynamic Systems Engineer with proven expertise at ANZ, enhancing system availability and reducing access-related incidents through precise user provisioning. Proficient in Azure and Windows Server environments, I excel in incident resolution and team collaboration, leveraging PowerShell for automation and ensuring robust security measures. Recognized for delivering high-quality support and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Systems Engineer
ANZ
12.2016 - 10.2025
- Provided L1/L2 support for Active Directory including user provisioning, group management, and access control.
- Administered Azure AD (Entra ID) users, roles, and RBAC to ensure secure identity management.
- Supported deployment, configuration, and troubleshooting of Azure Virtual Machines.
- Monitored infrastructure health using Azure Monitor and third-party monitoring tools.
- Resolved incidents and service requests in line with ITIL best practices and SLAs.
- Performed system patching, updates, and vulnerability remediation activities.
- Supported backup, restore, and disaster recovery operations to ensure business continuity.
- Managed SSL certificate lifecycle including renewals and compliance validations.
- Assisted in Office 365 and Exchange 2016 administration tasks.
- Supported Windows Server 2012/2016/2019 administration including user access, services, and server health checks.
- Troubleshot network connectivity issues related to DNS, DHCP, VPN, and firewall configurations.
- Assisted in Azure storage management including Blob, File Shares, and access permissions.
- Performed log analysis using Splunk to identify system issues and security events.
- Supported endpoint security and MFA enforcement to strengthen identity and access controls.
- Participated in audit and compliance activities, ensuring adherence to security and operational standards.
- Provided remote support to end users and business teams across multiple locations.
- Handled incident escalations and root cause analysis (RCA) for recurring system issues.
- Automated routine administrative tasks using PowerShell scripting.
- Collaborated with senior engineers on infrastructure upgrades and optimization projects.
- Maintained documentation, SOPs, and troubleshooting guides for operational support.
- Supported onboarding and offboarding processes ensuring least-privilege access.
- Participated in scheduled maintenance windows and change management activities.
- Provided consistent L2 support for complex incidents and escalations.
- Key Achievements
- Reduced access-related incidents by improving user provisioning accuracy and validation.
- Improved incident resolution time through proactive monitoring and alert handling.
- Contributed to improved system availability and backup readiness.
- Recognized for high-quality ticket resolution and strong team collaboration.
Education
Bachelor of Technology (B.Tech) - Information Technology
JNTUH
01-2013
Skills
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- Red Hat Linux
- CentOS
- Ubuntu
- Active Directory
- DNS
- DHCP
- Group Policy
- IIS
- Apache
- NGINX
- VMware vSphere
- VMware ESXi
- Hyper-V
- VirtualBox
- Microsoft Azure
- AWS
- Office 365
- PowerShell
- Bash
- Python
- Ansible
- Puppet
- TCP/IP
- VPN
- VLAN
- Routing
- Switching
- Firewalls
- Azure Monitor
- Nagios
- Zabbix
- SolarWinds
- Splunk
- Veeam
- IAM
- MFA
- Patch Management
- SSL/TLS
- Endpoint Security
- SIEM
- Git
- Jenkins
- JIRA
- Confluence
- MySQL
- PostgreSQL
- SQL Server
Certification
Microsoft Azure Fundamentals (AZ-900), Planned / In Progress
Accomplishments
- Reduced access-related incidents by improving user provisioning accuracy and validation.
- Improved incident resolution time through proactive monitoring and alert handling.
- Contributed to improved system availability and backup readiness.
- Recognized for high-quality ticket resolution and strong team collaboration.
Timeline
Systems Engineer
ANZ
12.2016 - 10.2025
Bachelor of Technology (B.Tech) - Information Technology
JNTUH